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Staff Automation & Data Engineer @Alkami Technology, Inc.

[Hiring] Staff Automation & Data Engineer @Alkami Technology, Inc.

Mar 28, 2025 - Alkami Technology, Inc. is hiring a remote Staff Automation & Data Engineer. 💸 Salary: $114,000 - $171,599. 📍Location: USA.

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.” Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and Linkedin! The Staff Data & Automation Engineer plays a key role in Customer Operations by designing and implementing data pipelines, automation workflows, and integrations that streamline operations and make it easier for customers to do business with Alkami. This role is responsible for removing friction from processes, improving efficiency, and ensuring customers have seamless access to the information and support they need across platforms like JIRA, SupportLogic, Gainsight, Xyleme, Workato and Smartsheet. By leveraging automation and data-driven decision-making, this role helps enhance the customer experience (CX), optimize service delivery, and enable faster, more effective customer interactions. Above all, this role keeps the Customer as our North Star, ensuring that every automation and data initiative simplifies engagement, reduces response times, and improves overall satisfaction. Essential Duties & Responsibilities Customer Operations Automation & Optimization Automate customer support, success, and service workflows to improve speed, accuracy, and responsiveness. Optimize case handling, issue resolution, and escalation processes through automation in JIRA and SupportLogic. Ensure SupportLogic, JIRA, and Gainsight integrations provide a seamless customer journey across platforms. Identify and eliminate manual processes that slow down customer interactions. Data Engineering & Pipeline Development Build and maintain scalable ETL/ELT pipelines to ensure real-time access to critical customer data. Develop data transformations and automation scripts that ensure data is accurate, reliable, and easily accessible. Use SQL, Python, and scripting languages to automate reporting and workflows. Automation & Workflow Optimization Implement self-service automation to enable customers and internal teams to quickly access information. Use Workato, Google Apps Script, and Smartsheet API to build low-maintenance, scalable automation solutions. Reduce response times and improve efficiency by eliminating bottlenecks in customer workflows. Data Integration & API Development Connect data across JIRA, SupportLogic, Gainsight Community, Xyleme, and Smartsheet to provide a complete customer view. Develop API-driven solutions to simplify integrations and ensure smooth data flow across systems. Ensure data governance, security, and compliance across all customer-facing operations. Knowledge Management & Gainsight Community Automation Automate data migration from Xyleme to Gainsight Community to ensure customers have up-to-date knowledge resources. Keep training materials, FAQs, and documentation automatically updated to enhance customer self-service. Improve content accessibility and discoverability through automation. Smartsheet API Integration & Service Automation Build automated workflows within Smartsheet to simplify project tracking, task synchronization, and reporting. Automate customer engagement tracking, service updates, and reporting workflows for visibility and efficiency. Ensure internal teams have real-time insights into customer needs and service performance. System Performance & Monitoring Proactively monitor automation workflows to detect and fix issues before they impact customers. Implement real-time alerts and dashboards to improve data availability and response times. Continuously optimize data security, compliance, and best practices across customer operations. Version Control & CI/CD Implementation Use GitLab for version control and CI/CD workflows to ensure stability and scalability in automation deployments. Maintain clean, well-documented code for easy handover and continuous improvement. Collaboration & Stakeholder Engagement Work with Customer Success, Support, and Operations teams to identify pain points and implement automation solutions. Partner with Customer Operations leadership to align technology with customer engagement goals. Translate business needs into practical, scalable automation and data solutions that make it easier to do business with Alkami. Troubleshooting & Support Proactively diagnose and resolve automation failures, data integration issues, and system performance bottlenecks. Provide technical support for automation workflows across JIRA, SupportLogic, Gainsight Community, Smartsheet, and Xyleme. Build self-healing automation to improve system reliability and reduce downtime. Documentation & Best Practices Maintain comprehensive documentation for all automation, data workflows, and integrations. Establish best practices for automation, API development, and customer data management. Knowledge, Skills, & Qualifications Required Strong expertise in data pipeline development (ETL/ELT) and workflow automation. Proficiency in Python, SQL, and scripting languages for data processing and automation. Hands-on experience with Workato, Google Apps Script, and API-driven automation. Deep knowledge of Customer Operations tools like JIRA, SupportLogic, Gainsight, and Smartsheets. Experience integrating and automating customer support and service workflows. Strong understanding of RESTful APIs, webhooks, and enterprise integration patterns. Ability to troubleshoot and optimize automation workflows to improve customer response times. Customer-first mindset with a passion for removing friction and making it easier for customers to engage with Alkami. Preferred Experience working in customer success, fintech, or SaaS industries. Exposure to machine learning, predictive analytics, or AI-driven automation. Experience with data visualization tools (Looker, Tableau, or Power BI). The salary range for this position is: $114,000 - $171,599 Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages. #LI-REMOTE J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards. https://alkami.com/careers Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.” Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

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Back to Remote jobs  >   Software Development
Staff Automation & Data Engineer @Alkami Technology, Inc.
Software Development
Salary 💸 $114,000 - $171,599
Remote Location
USA
Job Type full-time
Posted Mar 28, 2025
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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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