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Software Development
ServiceNow Architect
@Tenable, Inc.
[Hiring] ServiceNow Architect @Tenable, Inc.
Mar 24, 2025 - Tenable, Inc. is hiring a remote ServiceNow Architect. 💸 Salary: unspecified. 📍Location: India.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The ServiceNow Architect, reporting to the Director of Service Management, will play a critical role in shaping the strategic direction, governance, and expansion of the ServiceNow platform across the organization. This role requires deep technical expertise, cross-functional collaboration, and a strong ability to design scalable and sustainable solutions.
- Guide the design, development, configuration, and optimization of ITSM, SAM, Discovery, CMDB/CSDM, ITOM, complex integrations, Employee Center, and Now Assist while ensuring alignment with business goals.
- Drive platform innovation, governance, and automation at an enterprise level.
Your Opportunity
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Platform Strategy & Governance
- Define and drive the long-term roadmap for ServiceNow adoption, ensuring alignment with organizational objectives.
- Establish best practices, governance models, and technical standards for platform scalability, security, and maintainability.
- Partner with IT, HR, Legal, and Sales to expand ServiceNow capabilities beyond ITSM, fostering enterprise-wide adoption.
- Oversee system architecture decisions, ensuring seamless integrations, optimized performance, and adherence to ServiceNow best practices.
- Maintain deep awareness of new ServiceNow releases, assessing impact, and driving adoption of relevant features.
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Solution Design & Development
- Lead the design and implementation of complex ServiceNow solutions across ITSM, Employee Center, and automation frameworks.
- Architect end-to-end workflows that streamline business processes, enhance self-service, and improve operational efficiency.
- Develop and oversee advanced integrations between ServiceNow and third-party applications using REST, SOAP, Integration Hub, and custom APIs.
- Guide the development of CMDB and Discovery strategies to ensure data accuracy, automation, and compliance with IT asset policies.
- Optimize system performance by proactively identifying bottlenecks, troubleshooting issues, and enhancing platform efficiency.
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Technical Leadership & Mentorship
- Provide technical leadership to the ServiceNow development team, setting coding standards and best practices.
- Mentor junior developers and administrators, fostering a culture of continuous learning and innovation within the team.
- Lead technical workshops, knowledge-sharing sessions, and documentation efforts to ensure platform sustainability.
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Security, Compliance & Risk Management
- Design and enforce security policies, role-based access control (RBAC), and data governance frameworks.
- Conduct system audits, vulnerability assessments, and ensure compliance with internal and external security standards.
- Partner with compliance teams to implement ITIL and other relevant frameworks into ServiceNow processes.
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Testing, Upgrades & Instance Management
- Own the ServiceNow upgrade strategy, ensuring smooth transitions with minimal business disruption.
- Lead automated and manual testing initiatives, including leveraging ATF (Automated Test Framework) for regression testing.
- Manage Dev, Test, and UAT instances, ensuring changes are validated before deployment to production.
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Data & Analytics
- Develop and maintain enterprise-level reporting, dashboards, and analytics to drive data-driven decision-making.
- Leverage ServiceNow Performance Analytics and Machine Learning capabilities to optimize ITSM and service delivery.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 8+ years of hands-on experience in ServiceNow platform administration, development, and strategy.
- Deep expertise in ITSM, Discovery, CMDB, and complex integrations.
- Proven experience designing scalable and enterprise-wide ServiceNow solutions.
- Strong proficiency in JavaScript, GlideScript, Business Rules, Script Includes, and API integrations.
- Experience with Employee Center, Universal Requests, and self-service automation.
- Strong understanding of security, access control, and governance within ServiceNow.
- ServiceNow certifications - Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect (CTA).
- Familiarity with Agile methodologies, DevOps practices, and ITIL frameworks.
Requirements
- This role follows India office hours, concluding at 6:30 PM IST.
- While regular work will align with these hours, the role holder should be available outside of these times in case of emergencies or during important project deliveries.
And Ideally
- Experience with Virtual Agent, Predictive Intelligence, SAM, Now Assist, ITSM, Employee Center, Discovery, ITOM and CMDB.
- Strong leadership and stakeholder management skills.
- Ability to translate complex technical challenges into business-friendly solutions.
- Hands-on experience with automated testing frameworks like ATF.
- Prior experience with large-scale ServiceNow upgrades and instance management.
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Software Development
Software Development
|
Salary
💸
unspecified
|
Remote
Location
India
|
|
Job Type
unspecified
|
Posted
Mar 24, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
