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Customer Service
Customer Success Manager
@Quora
[Hiring] Customer Success Manager @Quora
Mar 31, 2025 - Quora is hiring a remote Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: India.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking an enthusiastic Customer Success Manager with a background in advertising to join our dynamic and fast-paced team. As a key contributor, you will play a pivotal role in:
- Prospecting, nurturing, and growing new accounts: Connect with new advertisers using online prospecting tools and in-person outreach. Onboard new advertisers, optimize their campaigns on the Quora Ad Manager, and drive growth through upselling opportunities.
- Partnering with advertisers: Help advertisers achieve exceptional returns on investment, focusing on retention and business development. Ensure a seamless customer experience and foster customer success.
- Campaign optimization and industry expertise: Utilize your experience in campaign optimization, with familiarity in paid search and performance marketing campaigns being a significant advantage.
- Problem-solving and creativity: Analyze data, identify patterns, solve problems, and think creatively. Advocate for clients and execute ideas effectively.
- Sales and networking skills: Build and maintain fruitful business relationships through strong prospecting, presentation, and networking abilities.
Qualifications
- Bachelor’s degree in Advertising, Marketing, or a related field
- At least 2 years of experience in customer success or account management within the advertising industry
- Proven ability to acquire and onboard new customers, including conducting in-person meetings
- Strong networking and business development skills
- Hands-on experience managing advertising campaigns, using tracking and analytics tools, and handling multiple accounts or projects simultaneously
- Excellent communication skills, with the ability to engage effectively with stakeholders at all levels, including C-level executives
- Ability to work autonomously, overcome challenges, and collaborate within a fast-paced, matrixed environment
- Exceptional time management skills to handle a large portfolio of clients
- Demonstrated ability to build and nurture strong client/agency relationships
- Knowledge of prospecting tools and online sales strategies
- Self-motivated and adaptable to unstructured environments
Requirements
- Hands-on experience in managing, optimizing, and planning performance-based advertising campaigns
- A strong drive and passion for acquiring new advertisers
- Ability to analyze data and translate insights into actionable recommendations for improving content and creatives
- Alignment with Quora’s mission and enthusiasm for our goals
Benefits
- Medical/dental/vision coverage
- Equity refreshers
- Remote work reimbursement
- Paid time off
- Employee assistance programs
- Benefits are country-specific and may vary
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| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
