[Hiring] Utility Sales Support @ABB

Role Description

In the Utility Sales Support role, you will be responsible for the execution of daily customer activities including order entry, tracking, and order management with local business units and other ABB groups. Additionally, the role will expand to support activities at our agent accounts.

The work model for the role is: Remote

Your Responsibilities:

• Utilize ABB‘s tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.

Qualifications

• Bachelor’s Degree in engineering, business or related field preferred.
• Minimum 3 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.
• Candidates must already have a work authorization that allows them to work for ABB in the United States.

Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus.
• Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD&D (1X base pay).
• Voluntary life and AD&D – 100% employee paid up to maximums.
• Short Term Disability – up to 26 weeks – Company paid.
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
• Paid Parental Leave.
• Employee Assistance Program.
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
• Employee discount program.
• 401k Savings Plan with Company Contributions.
• Employee Stock Acquisition Plan (ESAP).
• ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.