[Hiring] Upper Mid Market Account Manager @Absorb

Role Description

As an Upper Mid-Market Account Manager, you'll drive revenue growth by helping customers expand their use of Absorb, uncovering upsell and cross-sell opportunities. Success in this role requires a deep understanding of each client’s business to align Absorb solutions with their goals.

The ideal candidate is a natural relationship builder with a passion for sales, proactive problem-solving skills, and strong communication and presentation abilities. Quotas focus on net retention within the assigned book of business.

What you’ll do:

• Increase the net dollar retention of your book of business through upsells and cross-sells.
• Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships.
• Generate and close new opportunities for ‘land and expand’ within assigned accounts.
• Generate proposals and other client-facing documentation to assist your sales process.
• Identify and develop meaningful client relationships.
• Accurately manage and report your sales pipeline monthly and quarterly.
• Thoroughly understand Absorb subscription models to effectively answer client questions.
• Participate in team meetings and projects to improve sales processes & sales output.
• Develop strong internal relationships to support client lifecycle.
• Keep up to date with latest product releases and training seminars to ensure thorough product knowledge.

Qualifications

• Post-secondary degree (preferably in business or a related field).
• 5+ years of experience successfully managing client relationships and driving revenue growth through upselling.
• Very strong time management and organizational skills.
• Very strong verbal and written communication skills.
• Outgoing and personable nature with a sales-driven attitude, strong team player.
• Ability to thrive in a dynamic, fast-paced environment that changes constantly.

Requirements

• SaaS (or Technology) sales experience.
• Experience working with a global client base.
• Strong MS Office skills – primarily Excel and PowerPoint.
• Fluency in additional languages.
• Experience working with industry tools such as Salesforce.

Benefits

• Fully remote-first work with flexible work arrangements.
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
• New Hire Equipment Allowance and monthly Flex Allowance to support your success.
• Endless opportunity for career growth and internal mobility.
• Employee driven DE&I programs.