[Hiring] Strategic Accounts Manager @Hoshizaki America

Role Description

The Strategic Account Manager (SAM) is responsible for developing, managing, and growing Hoshizaki's relationships with national and regional chain accounts. This role serves as the primary business lead for assigned customers and acts as the quarterback between the customer and Hoshizaki, ensuring alignment across sales, customer service, technical support, marketing, operations, and distribution.

• Develop long-term account strategies and identify growth opportunities.
• Influence customer specifications and support product testing and rollouts.
• Manage forecasting activities and drive profitable revenue growth.
• Requires strong relationship management, strategic planning, project management, and cross-functional leadership skills.

Remote; candidates in the Eastern U.S. preferred.

Qualifications

• Bachelor's degree in Business, Marketing, Sales, Management, or related field preferred.
• Equivalent combination of education and industry experience will be considered.
• 5+ years of strategic sales, national accounts, foodservice equipment, hospitality, convenience retail, refrigeration, or related industry experience.
• Demonstrated success managing multi-location customer relationships.
• Experience with large chain accounts, dealer networks, and distribution channels preferred.
• Proven track record of meeting or exceeding sales and growth objectives.

Requirements

• Responsible for strategic customers, channels, and influencers to expand Hoshizaki’s reach into the ice machine and refrigeration markets.
• Manage existing and cultivate new relationships with national accounts, chains, government entities, and food service consultants.
• Identify new Hoshizaki strategic avenues including creating new channels where necessary.
• Work closely to support Regional Sales to help drive sales through traditional distributor and dealer channels.
• Demonstrate strong compliance, professionalism and align words and actions with the corporate values and principles.

Benefits

• 40-60% travel, including customer meetings, trade events, equipment evaluations, business reviews, factory visits, and rollout support.

Working Relationships

• Strategic Account Leadership
• Regional Sales Directors
• Account Sales Managers
• Inside Sales Support
• Customer Service
• Technical Service & Warranty Teams
• Marketing
• Operations & Supply Chain
• Distribution Centers
• Strategic Dealers & Alliance Partners
• National Chain Customers