[Hiring] Cloud Technical Account Manager @Amazon

Role Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support Technical Account Managers (TAM) support our customers' creative and transformative spirit of innovation across all technologies including:

• Compute
• Storage
• Database
• Big Data
• Application-level Services
• Networking
• Serverless
• Deployment
• Security

This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

The TAM role is not directly hands-on keyboard within the customer's environment for troubleshooting customer support issues; rather, you will work with appropriate engineers and service teams to see issues through to resolution.

More importantly, you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services including:

• EC2
• S3
• DynamoDB & RDS databases
• Lambda
• CloudFront CDN
• IoT

Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy and resilient.

The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

Qualifications

• Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager
• Experience with Microsoft Excel
• Experience with operational parameters and troubleshooting for two (2) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment
• Experience designing, implementing, operating or consulting on distributed applications

Requirements

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Experience producing executive-level written materials and presenting to executive audiences
• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• EAP and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave