[Hiring] Service Sales Executive @Olympus Corporation of the Americas

Role Description

The position is responsible for managing and building the service contract business for OAIs Medical Systems Group. The incumbent will possess a deep understanding of the role of Enterprise Solutions Group and IDN/GPO structure within the healthcare industry and effective ways of navigating both internal and external customers' organizational structures. Responsibilities will include:

• Managing, protecting, and growing overall size and profitability of the service contract portfolio.
• Developing new strategic contracts with IDNs and key accounts.
• Ensuring contract offerings are consistent across the Olympus markets and meet the needs of the customer.
• Managing the service contract sales channel within assigned pillars to protect and grow the service business.

Qualifications

• Bachelor’s degree in business, Healthcare Administration, Marketing, Sales, or related field required; Master’s degree preferred.
• Minimum of 5 years of experience in medical device sales, service sales, healthcare contracting, field service management, or related commercial healthcare experience.
• Demonstrated experience negotiating and managing complex service agreements and customer contracts.
• Experience working with Integrated Delivery Networks (IDNs), Group Purchasing Organizations (GPOs), Key Accounts, and large healthcare systems.
• Proven track record of driving service revenue growth and achieving sales or business performance objectives.
• Experience conducting executive-level business reviews and presenting to senior customer stakeholders.
• Demonstrated ability to collaborate across Sales, Service, Operations, Finance, Marketing, and Legal functions.
• Experience developing and implementing customer-focused business strategies and value-based solutions.
• Strong contract negotiation and account management skills.
• Strong consultative selling and solution-selling capabilities.
• Ability to influence stakeholders and build relationships at all levels of customer organizations.
• Strong business, financial, and analytical acumen.
• Excellent verbal, written, and presentation skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong organizational, planning, and project management skills.
• High degree of initiative, self-motivation, and independent decision-making ability.
• Ability to travel up to 75% domestically.

Requirements

• Maintain service contract renewal rates within assigned regions and customer accounts.
• Support Field Sales, corporate accounts, and Inside Sales teams with service contract activities as needed to drive growth.
• Drive growth of service contract revenue and achieve assigned service sales targets.
• Develop and maintain regular communication with assigned Integrated Delivery Networks (IDNs), Group Purchasing Organizations (GPOs), and key customer stakeholders.
• Build and maintain a comprehensive understanding of each assigned IDN, GPO, and key account.
• Conduct routine business reviews with customer executives and key stakeholders.
• Coordinate and support the transition of identified opportunities to local sales and service teams.
• Partner with Sales, Marketing, Legal, Finance, and other cross-functional teams to support service contract negotiations, renewals, and implementations.
• Coordinate service contract launch activities with local sales, service, clinical, and technical teams.
• Develop and maintain strong relationships with IDN, GPO, and key account personnel.
• Conduct Service Business Reviews with assigned customers and stakeholders.
• Serve as a subject matter resource for field sales, customer service, and internal stakeholders.
• Develop and implement training and education strategies that support Medical Service growth objectives.
• Ensure service contract offerings remain current, accurate, and aligned with business objectives.
• Drive execution of service contract addendums, amendments, and contractual obligations.
• Serve as a liaison between customers and internal Medical Service, Planning, and Operations teams.
• Ensure assigned service sales goals, revenue targets, and performance objectives are achieved.
• Partner with Service Field personnel to ensure Service Business Reviews are completed.
• Collaborate with Planning and Operations teams to develop and deliver customer-facing reports, analytics, and business insights.
• Monitor customer performance metrics, identify service improvement opportunities, and recommend solutions.
• Support strategic initiatives designed to improve service contract penetration, customer retention, and overall Medical Service business performance.
• Perform other duties and responsibilities as assigned.

Benefits

• Competitive salaries, annual bonus, and 401(k) with company match.
• Comprehensive medical, dental, vision coverage effective on start date.
• 24/7 Employee Assistance Program.
• Free live and on-demand Wellbeing Programs.
• Generous Paid Vacation and Sick Time.
• Paid Parental Leave and Adoption Assistance.
• 12 Paid Holidays.
• On-Site Child Daycare, Café, Fitness Center.