[Hiring] Service Contract Sales Representative @AGFA

Role Description

A Service Contract Sales Representative is a fully remote position and is responsible for driving the SMA sales business and reports to the Service Contract Manager. The incumbent will be responsible for implementing sales/service selling strategies, contributing to Request for Proposal (RFP) service proposal generation, and ensuring inventory accuracy to address revenue leakage.

Location: Remote

What You'll Do (Duties & Responsibilities):

• Work with customers, zone sales management, service management, field service, and contract administrators to achieve specific assigned service agreement sales targets.
• Achieve defined sales quota objectives for new and renewal contracts.
• Manage standards for Service Maintenance terms and conditions to ensure that customer expectations and business needs are met.
• Act as a pre-sales consultant for the Sales and Service organizations in the creation, proposing, and presenting of service-based contract proposals to customers.
• Prepare the service contract pricing portion(s) of a Request for Proposal (RFP) for Agfa product offerings.
• Work with the Legal team to ensure that contract negotiations align with Agfa’s business objectives.
• Provide quality control for SMAs, including review of inventory (software and hardware) with the help of contract administrators, analysis of revenue mix, assessing the cost of 3rd party contracts, reviewing discount levels, and proposing recommended services.
• Record all contract proposal targets, forecast probabilities, stage of the sales cycle, and conversations with customers, engineers, and managers in the CRM system weekly for review with management.
• Develop and implement customer correspondence related to service contract proposals and special programs.
• Work closely with contract administrators to provide knowledge transfer on Agfa products, underlining technical and business strategies.
• Manage customer base to ensure customer satisfaction, including attendance of customer QBR meetings as necessary.
• Ensure all required administrative tasks associated with processing and quoting contracts through the use of ASSM, SAP, and CRM tool are correct and have met customer approval and understanding.

Qualifications

• Degree: BS/BA or a minimum of 5 years of experience selling service maintenance agreements.
• Excellent organizational, communication, and interpersonal skills (face-to-face, email, and telephone skills).
• Flexible, results-driven, and take-charge person with the ability to work well under pressure.
• Highly effective negotiation skills that ensure mutually beneficial contract outcomes.
• Expert understanding and extensive practical experience using CLM tools and Microsoft Office applications.
• Basic knowledge and understanding of CRM/CLM systems.
• Expert understanding of the creation of service agreements.
• Overall administrative experience to include quote preparation and financial justification of such.
• Conversational knowledge and general understanding of the Agfa Radiology equipment and service product offerings.

Benefits

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

Company Description

At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.