[Hiring] Senior Solutions Consultant @Bloomreach

Role Description

Do you love the idea of helping some of the world’s biggest and most innovative businesses build immersive and exciting digital experiences? As a Bloomreach Senior Solutions Consultant, you would be one of the trusted advisors in a high-energy, high-performance sales team, involved in multiple stages of the sales cycle. Your job would be to partner with our sales team, helping drive value for our customers by bringing use cases to life through technical deliverables and pre-sales consultancy across Bloomreach’s agentic personalization platform, including our solution for AI-powered product discovery (search & merchandising), powered by Loomi AI.

We strive to lay strong foundations in our sales cycles to establish long-term partnerships between Bloomreach and our customers. This role will be supporting the Americas (US, Canada, LATAM). We’re looking for an experienced team member to help shape the tools & processes needed to support Bloomreach’s continued expansion in this market.

Key Responsibilities

• Assume the role of Bloomreach platform and solutions expert to support the Sales team in a pre-sales capacity.
• Support the Sales team with tailored product demonstrations, presentations, and similar deliverables for prospects, customers, and partners focused on driving value through AI-powered search, merchandising, and recommendations, powered by Loomi AI.
• Partner with Account Executives to develop account strategy and execution across the sales cycle, assisting with activities such as client discovery, product demos, RFPs, and proofs of concept.
• Qualify, design, and demo solutions across ecommerce site search, category merchandising, and product recommendations, including combined platform storylines in complex deals, acting as an industry & showcase expert for partners, customers, and prospects.
• Own proofs of concept and site assessments from start to finish, including success criteria, product feed validation, demo environment build, and results readouts, and build rapport with business users to secure the business win alongside the technical win.
• Conduct scoping meetings and create technical implementation plans to ensure catalog, data, and use case needs are properly mapped to the platform’s capabilities.
• Understand client priorities, challenges, and objectives as part of client discovery.
• Stay updated on the latest features and capabilities of Loomi AI, our agentic platform for personalization, and the apps it powers like product search and merchandising, and educate clients & partners on how to use these for their benefit.

Qualifications

• 6+ years of relevant experience in Presales, preferably in SaaS or ecommerce.
• Experienced in technical sales (SaaS, ecommerce search, merchandising, e-commerce platforms) and can drive a complex technical sales process.
• Understands basic concepts of Machine Learning and AI, search relevance, merchandising, recommendations, and analytics.
• Is comfortable presenting on technical subjects, including to non-technical audiences.
• Have industry experience in retail, e-commerce, marketplace, or D2C brands.
• Has development experience in HTML, CSS, JS and web technologies.
• Some proficiency with APIs and integrations, and the ability to work closely with client IT teams.
• Excellent problem-solving skills and the ability to design solutions that meet complex business requirements.
• Strong communication and presentation skills.
• A commitment to continuous learning and staying updated on the latest industry trends and technologies.

Preferred Qualifications

• Expertise with frontend programming languages (JS/HTML/CSS) and product catalog and feed formats (e.g. JSON, XML, CSV) also a plus.
• Experience with ecommerce site search, merchandising, and recommendations (e.g., relevance tuning, category ranking, A/B testing).
• Familiarity with ecommerce platforms and headless commerce architectures (e.g., Shopify, Salesforce Commerce Cloud, Adobe Commerce).

Benefits

• Health care including medical, dental, and vision insurance.
• 401k Plan with employer contribution.
• Culture of freedom and trust with flexible working hours.
• Virtual-first work environment with several Bloomreach Hubs available across three continents.
• Company events to experience the global spirit of the company.
• Encouragement and support for volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.
• Employee Assistance Program available for non-work-related challenges.
• Subscription to Calm - sleep and meditation app.
• ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Restricted Stock Units or Stock Options granted depending on role, seniority, and location.
• Participation in the company's success through the company performance bonus.
• Employee referral bonus of up to $3,000.
• Celebration of work anniversaries - Bloomversaries!