[Hiring] Client Solutions Director @Two Chairs

Role Description

Two Chairs is seeking a highly strategic and operational Client Solutions Director to join our Growth organization. This role will:

• Guide client and internal functional teams through the health plan implementation process, from early in the sales cycle through an initial launch period.
• Partner on solutions initiatives across clients.

The ideal candidate for this role is organized, proactive, has an understanding of all stages of a health plan relationship, is comfortable leading client conversations, and is skilled at building relationships both internally and externally. You have great project management skills, are effective at working cross-functionally, and are able to influence without authority. Lastly, you’re a creative problem solver and effective at reaching agreement through negotiation.

Qualifications

• Deep experience working to implement solutions with health plans.
• Demonstrated expertise in health plan operations, including eligibility integration, claims/billing workflows, utilization management, network operations, and compliance.
• Proven track record of managing highly complex, multi-stakeholder enterprise implementations from strategy through post-launch stabilization.
• Mastery of project management tools and methodologies.
• Strategic mindset—able to navigate ambiguity, structure unstructured problems, evaluate risks, and make sound decisions in fast-paced startup environments.
• Exceptional written, verbal, and visual communication skills.
• Comfort presenting to key stakeholders at major health plans and leading joint steering committees.
• Data-driven orientation with proficiency in translating complex data into strategic insights (familiarity with tools like Looker, Excel, SQL, Google Sheets).
• Passion for mental health access and alignment with Two Chairs’ core values.

Requirements

• Partner with Sales during late-stage deal cycles to scope technical/operational feasibility and present implementation capabilities to prospective payer executives.
• Define operational workflows, data integrations, and clinical referral pathways.
• Direct end-to-end implementation for large-scale, enterprise health plan partners from contract negotiation to go-live.
• Proactively identify bottlenecks, technical blockers, or regulatory constraints and drive rapid mitigation strategies before go-live timelines are impacted.
• Establish implementation governance structures, drive cross-functional alignment, and maintain executive sponsor visibility.
• Lead post-launch transition to Account Management, monitor health metrics during stabilization phases, and identify opportunities for line-of-business expansion.
• Pitch in flexibly to support and contribute to cross-payer initiatives and strategic projects as they arise across the organization.
• Capture key learnings during the implementation process and make sure lessons are applied to future client implementations.
• Assist with improving the documentation and standardization of Two Chairs processes and best practices.
• Build reusable implementation playbooks, toolkits, and standard operating procedures (SOPs) to increase the effectiveness of implementations.

Benefits

• Equity in a high-growth start-up.
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day.
• Comprehensive medical, dental, and vision coverage.
• 401(k) Retirement savings options.
• One-time $200 Work from Home reimbursement.
• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals.
• Annual $500 subsidized company contribution to your healthcare FSA or HSA.
• Paid parental leave.