[Hiring] Senior Partner Manager @Automattic Careers

Role Description

Automattic for Agencies, the agency partnerships division of Automattic, is seeking a motivated Senior Partner Manager to join the team. You’ll manage and develop relationships with our most strategic agency partners, with a significant focus on driving WordPress VIP (WPVIP) revenue. As a Senior Partner Manager, you will be responsible for maintaining a portfolio of partners and driving VIP product enablement and adoption.

• Driving sales of Automattic products through partner channels with digital agencies, identifying new opportunities for revenue generation.
• Building and maintaining strong relationships with a book of Premier partners, supporting partners through their whole journey, from onboarding to expansion, by understanding their business strategy and needs.
• Developing and executing on high-impact strategies for partner retention, net revenue retention, and partner growth.
• Representing Automattic and building awareness of our products and services in the partner’s organization via a one-to-many approach with partners.
• Communicating often with key stakeholders within WordPress VIP, as well as other business units, on the needs, alerts, and statuses of partner relationships.
• Become the agency’s trusted advisor, helping them to build strong WordPress VIP business practices, deliver successful projects, and scale their own growth via Automattic for Agencies and VIP.
• Providing training and support to partners to enhance their understanding of Automattic's products, services, and value propositions.
• Collaborating cross-functionally with internal and external Business Unit (BU) teams, including Marketing, Sales/CS, Happiness, Product, and Executive Leadership.
• Collaborating on marketing and sales enablement programs for partners with respective BUs.
• Attending and supporting flagship WordCamps, exploring potential sponsorships, and participating in partner events to drive lead generation and enhance brand visibility.
• Gathering feedback from partners to improve products, services, and the overall partnership experience.
• Advocating for partner needs within Automattic or the partner’s respective BU niche.
• Staying informed about industry trends, competitor activities, and market developments.
• Using market insights to refine partnership strategies.
• Ensuring partners adhere to agreed-upon standards and compliance requirements.
• Seeking ways to enhance the overall partner ecosystem within Automattic.

Qualifications

• 8+ years of experience as a Partner Manager, Relationship Manager, Customer Success Manager, or Account Manager at a technology or media company (SaaS preferred).
• Expertise in managing a high-volume portfolio of partners, and meeting/exceeding Net Revenue Retention (NRR) and growth goals.
• Experience working with Global System Integrator/System Integrator organizations to build new alliances, introduce technology practices, maintain and scale them.
• Demonstrated experience communicating and negotiating with C-suite and senior executive stakeholders within partner accounts and internally.
• Outstanding communication skills, great at holding people’s attention, whether presenting, talking on the phone, or writing a quick blog post.
• Dynamic presentation skills: adept at presenting to individuals and groups, including C-level executives, in person or virtually.
• Excellent interpersonal and communication skills to effectively collaborate with internal and external teams.
• Ecosystem familiarity: experienced with Automattic’s brands and vast product suite within the WordPress ecosystem, as well as other key brands and third-party products/solutions that agencies leverage, such as hosts, dev tools, etc.
• Ability to grasp and communicate technical concepts effectively to technical and non-technical audiences.
• Willingness and ability to travel domestically and internationally to build relationships with partners at events such as flagship WordCamps.
• Adaptable to new technologies, industry trends, and changes in the competitive landscape.

Requirements

• Salary range: $125,000-$180,000 USD plus commission.
• Please note that salary ranges are global, regardless of location, and we pay in local currency.
• For this role, we’re prioritizing applicants with deep experience in the North American market and those who are available to work consistently in a North American time zone.
• We are seeking high-calibre candidates with the skills and qualities to make a net positive impact for Automattic.
• Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, exceed the stated range.
• This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy.

Benefits

• Read more about our compensation philosophy.
• To see a full list of benefits by country, consult our Benefits Page.
• Check out these links to learn more about How We Hire and What We Expect from Ourselves.