[Hiring] Senior IT Account Executive @Infinity Group

Role Description

As a Senior IT Account Executive, you'll help customers identify opportunities to improve outcomes, adopt new solutions, and maximise their investment in Microsoft technologies and Infinity services. You'll act as a trusted advisor, connecting customer objectives with practical technology solutions while driving retention, growth, and long-term partnerships.

Success in this role comes from understanding customers' challenges, spotting opportunities others miss, and building relationships that create mutual value.

What you'll be doing:

• Grow Strategic Customer Relationships: Build trusted relationships with stakeholders across your customer portfolio. Understand their goals, pressures, and priorities, and ensure Infinity remains closely aligned to what matters most to their business.
• Identify and Create Growth Opportunities: Spot opportunities to expand customer value through additional services, solutions, and strategic recommendations. Focus on solving business problems, not simply selling products.
• Drive Customer Retention and Value: Ensure customers continue to receive measurable value from their investment in Infinity. Proactively manage risks, strengthen relationships, and support long-term account health.
• Lead Commercial Conversations: Take ownership of proposals, account plans, growth strategies, and customer engagements that help expand partnerships and deliver commercial success.
• Champion the Customer Internally: Act as the voice of the customer across the business, bringing together sales, delivery, support, and consultancy teams to ensure customers receive a consistent and high-quality experience.
• Create Account Visibility and Insight: Use customer insight, account intelligence, and CRM data to identify trends, uncover opportunities, and support informed decision-making.

The kind of problems you’ll solve:

• A customer has invested in Microsoft technology but isn't getting the business value they expected.
• Key accounts are not growing despite having significant untapped opportunity.
• A customer is considering alternative suppliers and needs compelling reasons to stay.
• Stakeholders have competing priorities and need help aligning technology decisions with business objectives.
• Customers are facing operational or commercial challenges that technology could help solve.
• Internal teams need better visibility of customer goals, opportunities, or risks.
• A customer wants to modernise but isn't sure where to start.
• Valuable opportunities are hidden within existing accounts and need to be uncovered and developed.

What sets you apart:

• You naturally look for opportunities to create value rather than waiting for customers to ask.
• You enjoy understanding how businesses operate and what drives their success.
• You are commercially minded and comfortable discussing both business challenges and technology solutions.
• You build trust quickly and develop strong relationships at multiple levels within an organisation.
• You remain calm and solutions-focused when dealing with challenges or difficult conversations.
• You ask thoughtful questions, listen carefully, and uncover opportunities others may overlook.
• You balance customer needs with commercial objectives and can make sound decisions with confidence.
• You are organised, proactive, and take ownership of outcomes rather than activities.

Benefits

• Unlimited annual leave
• Private healthcare, life assurance, company shares
• Electric car scheme
• Flexible / remote working (with access to Tunbridge Wells & Paddington)
• Team and company socials, including Illuminate Awards

Company Description

Infinity Group are an innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.

We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.