[Hiring] Senior Enterprise Client Executive @Voya Financial

Role Description

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners, and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

The Sr Client Executive (CE) must be strategic, proactive, agile, creative, and confident in order to foster executive relationships. They are responsible for revenue growth, renewal motions and retention, and client relationship management for their assigned accounts. The CE cultivates relationships within their accounts to identify opportunities to enhance client engagement and generate demand for solutions that bring additional value to the client.

The CE role requires a strong understanding of benefits administration, broker/consultant sales channels, technology (particularly SaaS), and strategic planning. The CE is an executive-level partner for his/her client’s team, providing both strategic planning and thought leadership. Strong analytical, financial, and relationship management skills are critical. High energy and the ability to navigate organizational and operational complexity are key, as is the ability to lead via influence - both internally and externally. The individual is responsible for revenue growth and retention and must be capable of executing the full sales cycle, able to effectively collaborate with support colleagues, and be the trusted advisor to their assigned clients.

This is a 100% remote position, must be based in the U.S.

Qualifications

• 5+ years industry experience in areas such as HCM, Insurance, Benefits Administration, Benefits Consulting, SaaS, or Healthcare.
• Bachelor's degree required.
• Experience working with National Accounts in strategic selling and/or customer service.
• Proven ability to build internal and external partnerships at all organizational levels and to lead via influence in a matrixed leadership environment.
• Ability to convey complex messages across a wide range of audiences, both internally and externally.
• Exceptional presentation skills at the VP level.
• Ability to use facts and data to tell a story that leads to sales.

Requirements

• Retains clients, maintains sustainable relationships, and understands our suite of solutions to expand services by demonstrating a thorough understanding of client needs.
• Drives renewals and executes end-to-end expansion sales within customer base.
• Pursues and develops new opportunities, and expansion opportunities at assigned accounts.
• In partnership with the client, creates an account plan that reflects strategic client business objectives.
• Identifies key success measures for solutions within account and then manages to the plan.
• Demonstrates strong upselling aptitude to secure product adoption, renegotiate KPIs, and secure incremental budgets that align with client objectives and drive client growth.
• Collaborates with all internal teams, external vendors, and other key partners to achieve program results and ensure client satisfaction.
• Stays abreast of industry and technology trends. Educates and advocates for clients on the basis of these trends.
• Serves as a strategic partner/trusted advisor, understanding client needs and dynamics to identify how client business goals can be met and exceeded, and showcasing creative thinking to establish long-term client trust.
• Prioritizes client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn.
• Deploys sound proposal management and optimization strategies across client portfolio at scale; proactively identifies ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines.
• Develops collaborative relationships with internal teams and displays comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals.
• Ensures client satisfaction and continuously monitors ongoing client satisfaction.
• Additional responsibilities, as required.

Benefits

• Health, dental, vision, and life insurance plans.
• 401(k) Savings plan – with generous company matching contributions (up to 6%).
• Voya Retirement Plan – employer paid cash balance retirement plan (4%).
• Paid time off – including 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year.

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements, and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$140,000 - $150,000

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem-solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.