[Hiring] Senior Customer Representative, Sales @Organon

Role Description

Reporting to the First Line Manager/Sales Manager, you will be responsible for the sales of pharmaceuticals in the field of Established Brands/Woman’s Health in the Southern Africa Private market. You will be responsible for maintaining and increasing sales for the products in the selected portfolio. You will engage strategically with target customers to create sustainable value to patients and healthcare through accessible and innovative solutions to increase/maintain scripting and drive script fulfillment at pharmacy. Parts of customer visits in this role can be done remotely. This role can be for multiple locations in (territory) depending on business need.

Responsibilities

• Build or maintain positive working relationships with targeted customers and their supporting staff to ensure customer satisfaction, trust & loyalty to selected Organon products.
• Responsible and accountable for achieving or exceeding sales results regarding the assigned portfolio of products.
• Create and maintain strong partnerships and trust for short-term and long-term value, driving customer satisfaction and loyalty to Organon through a deep understanding of each customer’s values and needs.
• Manage interactions with targeted customers that are meaningful, up-to-date, scientifically valuable, and relevant to each individual customer (customized/tailored) based upon an understanding of their needs.
• Understand customer needs related to patient management.
• Attendance of company meetings, technical data presentations, and briefings.
• Effective collaboration with cluster colleagues and sales team members to plan how to approach contacts and create effective business plans for making sales in a particular area.
• Planning work schedules and keeping record of customer interactions on the CRM platform.
• Must be prepared to stay away from home for country trips and conferences.
• Maintain the stature of an Organon professional through one’s behavior in accordance with established company practices, policies, and standards.
• Responsible for reporting adverse experiences or events (AEs), adverse device events (ADEs), product quality complaints (PQCs), and other reportable information, customer feedback (CF), alleged counterfeiting, diversion, and tampering (CDT) that they become aware of to the Designated Point of Contact (DPOC).
• Assisting with organizing continued medical education (CME) for doctors and other medical staff as required.
• Managing budgets and timely expense submissions in line with expense policy.
• Keeping up with the latest clinical data supplied by the company and interpreting, presenting, and discussing this data with healthcare professionals during presentations.
• Monitoring competitor activity and competitors' products and providing regular feedback to the Sales Manager and BCM on marketing trends.
• Regularly update and monitor KPIs.
• Any other task with similar nature or project directed by your manager.
• Detailing of selected ORGANON products to HCPs e.g. general practitioners, selected specialists, pharmacists, and nursing sisters included in targeted territories.
• Direct Selling using the RepWise Platform.
• Attending trainings and cycle meetings virtually or in person.
• Effective territory management.
• Competent & Compliant CLM system usage.
• Data analysis and use of this in concluding actionable measurable interventions to increase sales and counter opposition strategies.
• Knowledge, understanding the science of a product, and understanding clinical trials.

Qualifications

• Bachelor’s or higher education in related field.
• Experience in Established Brands/Woman’s Health in the Southern Africa Private market preferred.
• Successful work experience in the pharmaceutical field as Sales Representative.
• Very good understanding of Market Targeting and Segmentation.
• Superior Time Management Skills.
• Strong communication skills, high motivation and enjoyment of networking & strong sociability with a professional appearance.
• Experience in communicating complex medical and pharmacological information on products and therapeutic concepts.
• Entrepreneurial thinking and acting.
• Valid Driver’s License.
• Team player and ability to achieve objectives and common goals.
• Self-motivated with a positive can-do attitude, high work ethic, Digital Literacy, Adaptability, Perseverance.
• Growth Mindset and Willingness to undertake independent and proactive professional training.
• Understanding of Compliance Regulations and ways of working.

Company Description

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families, and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars, and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

• As an equal opportunity employer, we welcome applications from candidates with a diverse background.
• We are committed to creating an inclusive environment for all our applicants.