[Hiring] Senior Customer Account Manager @Comcast

Role Description

Responsible for supporting Comcast Business Services in efforts to retain and grow our existing customer base. Act as a business partner to existing customers, with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Qualifications

• MS Suite
• Microsoft Dynamics
• MS Teams Proficiency
• Salesforce
• MS Outlook Proficiency
• Comcast Business Advanced Business Solutions
• Billing Tools
• Inbound/Outbound Call Center
• Dedicated Internet Sales
• SD-WAN
• Sales experience required

Requirements

• Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in.
• Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales.
• Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs.
• Conduct regular reviews and process government accounts to include purchase and sales orders.
• Consistently and regularly conduct interactions digitally with base of SMB customers.
• Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation.
• Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time.
• Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel.
• Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.
• Make outbound calls to accounts to achieve sales quota metrics.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Base Pay: $18.59
• Total Target Compensation (Base Pay plus Targeted Commission): $34.21
• Potential for significant upside above targeted earnings for those who overachieve their sales targets.
• Best-in-class Benefits to eligible employees.
• Support for physical, financial, and emotional well-being.

Education

• High School Diploma / GED

Relevant Work Experience

• 2-5 Years