[Hiring] Sales Technology Enablement Specialist @Parexel

Role Description

Sales Operations is looking for a commercially minded, technology savvy, hands-on teammate to help the Commercial Sales organization get more value from its technology, particularly AI-enabled tools. This role will focus on understanding how sales teams work, identifying practical ways technology can improve their effectiveness, and helping users confidently adopt those solutions.

A key area of focus will be the use of Enterprise AI tools (Copilot, Claude, Glean, etc.):

• Helping shape useful skills, agents, workflows, and data-access artifacts that make relevant information easier to find and insights easier to act on.
• Supporting effective use of other approved commercial applications.

The Analyst will own the business need, user experience, requirements, testing, and adoption; they will partner with Parexel Data & Technology (D&T) for citizen development as well as any custom work, integrations, or other effort requiring technical engineering.

Reporting to the Executive Director, Sales Operations, this person will translate ideas from the Commercial team into practical, supported ways of working. They will combine curiosity about AI with strong communication, follow-through, and a service mindset.

Qualifications

• Typically 3–6 years of professional experience after completing formal education, ideally in sales support, Sales Operations, commercial enablement, business applications, or a related role.
• A strong service orientation and the ability to build trust with sales users, understand how they work, and explain technology in clear, practical terms.
• Genuine curiosity about AI and commercial technology, paired with persistence.
• Experience supporting technology adoption, user training, business processes, or day-to-day use of commercial applications.
• Strong communication, organization, and follow-through.
• Good judgment around data sensitivity, permissions, accuracy, and when AI-generated information needs human review.
• Comfort translating business needs into clear requirements and collaborating with technical teams.

Requirements

• Improve commercial effectiveness with technology.
• Spend time with Sales and Commercial users to understand their priorities and friction points.
• Help users apply Enterprise AI and other approved AI-enabled tools to real sales tasks.
• Create and maintain Enterprise AI skills, agents, workflows, and artifacts.
• Serve as the Sales Operations business partner for requests requiring custom development, integrations, or deeper technical changes.
• Provide first-line guidance for assigned commercial applications.
• Support appropriate user onboarding, access requests, license and usage coordination.
• Check workflows and outputs against realistic sales scenarios, gather feedback, identify gaps, and coordinate refinements.
• Follow company policies and requirements for data access, privacy, security, and approved use.
• Track user feedback, adoption, and practical outcomes where possible.
• Maintain clear, reusable guidance and examples.

Benefits

• Health, Vision & Dental Insurance
• Tuition Reimbursement
• Vacation/Holiday/Sick Time
• Flexible Spending & Health Savings Accounts
• Work/Life Balance
• 401(k) with Company match
• Pet Insurance

Company Description

Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.