[Hiring] Sales Enablement Program Specialist @Independence Pet Group

Role Description

Pet Partners is seeking a Sales Enablement Program Specialist – Licensing, Contracts & Commissions who will act as the primary liaison between Sales, Legal, Compliance, Finance, Operations, Licensing, and external broker partners to ensure agency and producer relationships are properly contracted, appointed, compensated, and maintained. The position is responsible for managing complex workflows, maintaining regulatory and contractual documentation, supporting broker onboarding activities, and ensuring operational readiness for new and existing distribution partnerships.

Main Responsibilities

• Contract Administration and Legal Coordination
  • Act as primary liaison between the sales organization and Legal.
  • Coordinate review, routing, negotiation, tracking, and execution of various legal documents and agreements.
  • Facilitate legal review of redlined agreements.
  • Monitor outstanding contracts and follow up with internal and external stakeholders.
  • Ensure executed agreements are stored in appropriate repositories and retained according to company standards.
• Licensing, Appointments, and Regulatory Administration
  • Manage agency and producer licensing and appointment workflows.
  • Coordinate licensing verification activities with internal and external stakeholders.
  • Review appointment eligibility and appointment status requirements.
  • Maintain appointment records and related documentation.
  • Track appointment completion and renewal activities.
  • Ensure agency and producer data is accurate within designated systems.
  • Support broker onboarding and termination processes.
• Commission Administration
  • Facilitate new commission setup and maintenance activities.
  • Coordinate commission structure implementation with operational and finance teams.
  • Investigate and assist in resolving commission inquiries and discrepancies.
  • Support broker commission reconciliations.
  • Coordinate vendor and payee setup necessary for commission payments.
  • Maintain commission documentation and supporting records.
• Broker and Agency Relationship Support
  • Serve as a resource for broker onboarding inquiries.
  • Support agency appointment and contracting requests.
  • Coordinate Agency-of-Record (AOR) and Broker-of-Record (BOR) changes.
  • Respond to inquiries regarding licensing, contracting, commissions, and appointment status.
  • Facilitate communication between brokers and internal departments to resolve operational issues.
• Documentation and Knowledge Management
  • Maintain organized repositories of contracts, agreements, licensing records, and operational documentation.
  • Develop and update standard operating procedures.
  • Maintain internal reference materials and departmental resources.
  • Ensure documentation remains accurate, current, and compliant with company standards.

Qualifications

• Associate's or Bachelor's degree, or equivalent combination of education and experience.
• 3+ years of experience in sales support, sales operations, business operations, account management, insurance administration, or a related field.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Teams, and SharePoint.

Preferred Qualifications

• Experience with legal agreements, contract administration, or contract review processes.
• Experience with insurance licensing, appointments, broker onboarding, or regulatory compliance.
• Experience with commission administration, reconciliation, or compensation programs.
• Insurance or employee benefits industry experience.
• Experience working with CRM and contract management systems.

Compensation

National base pay range: $69,620 - $83,543 per year. Chicago base pay range: $76,582 - $91,897 per year. NYC base pay range: $83,544 - $100,252 per year. This is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications. This position is not eligible for bonus or incentive pay. Base pay is one part of a total rewards package that includes the benefits listed below.

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)