[Hiring] Sales Support Representative @WOW! Internet, Cable & Phone

Role Description

Do you enjoy solving problems, keeping details organized, and helping others succeed? At WOW!, our Sales Support Representatives help customers get connected by keeping sales orders accurate, resolving issues, and supporting our sales teams.

In this role, you’ll:

• Investigate order delays and answer questions.
• Work across departments to move orders from submission to completion.
• Be a resourceful problem-solver in a fast-paced environment.

Qualifications

• Two to four years of customer service experience preferred, ideally in sales support or a call center.
• Strong problem-solving skills; experience resolving complex order-processing, serviceability, or operational issues is preferred.
• Clear verbal and written communication, active listening skills, and the ability to explain technical information in everyday language.
• Strong attention to detail when entering data, documenting cases, and communicating with customers and colleagues.
• The ability to prioritize multiple requests, follow through on outstanding issues, and adapt in a fast-paced environment.
• Comfort reading and applying product information, training materials, and company policies.
• Basic math skills, including working with whole numbers, fractions, and decimals.

Requirements

• Proficiency with Microsoft Office and the ability to navigate multiple applications while researching and resolving requests.
• Experience with CRM, order-management, billing, or case-management systems.
• Experience with ICOMS, USHA, or Salesforce preferred; ServiceNow experience is a plus.

Benefits

• Pay: $22–$24 per hour
• Medical, dental, vision, and life insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) with company match
• Paid time off and company holidays
• Tuition reimbursement for continued development
• Employee broadband discounts

Working Conditions & Physical Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
• Regularly required to talk and hear.
• Required to use hands to type, handle objects, and paperwork.
• Required to reach and hold on to items at chest level or reach above the shoulder.
• Required to use close vision and be able to focus.
• Required to perform computer-based research, documentation, and communication for extended periods.