[Hiring] Sales Support Representative @ResMed

Role Description

This remote position is for a highly organized, customer-focused professional who thrives in a fast-paced environment and enjoys partnering closely with sales teams.

• The primary role of Sales Support professional is to sell ResMed's products and solutions to customers in an assigned territory and/or with specific accounts.
• Execute account strategy as defined by sales leaders by planning and positioning ResMed products and solutions to attain sales objectives and quota.
• Develop an understanding of customers’ business to identify needs and selling opportunities.
• Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution.
• Position ResMed products and services adoption to improve customer and patient outcomes.
• Develop, and grow customer relationships within assigned accounts and account managers.
• Ensure quality customer service and experience.
• Act as the single point of customer contact to coordinate resolution of service incidents and escalation of technical issues.
• Document activities within the Customer Relationship Management (CRM) system.
• Work closely with the Sales Management team in evaluating business conditions and sales trends.
• Develop and implement a proactive plan that involves service and support with Sales Management.

Qualifications

• Team player with a strong work ethic and a can-do attitude.
• Excellence in all forms of virtual communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies.
• Proven experience working in a collaborative environment to achieve individual and team goals.
• Motivated, execution and results focus with accountability for continuous improvement and attention to detail.
• Demonstrated ability to provide excellent service internally and externally.
• Self-starter with proven leadership qualities.
• Demonstrated ability to develop and build strong customer relationships.

Requirements

• +1 years relevant business experience in B2B sales support; medical device industry experience and knowledge preferred.
• BA/BS in a business discipline or equivalent experience.

Benefits

• Comprehensive medical, vision, dental, and life insurance.
• AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k) and Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP) and tuition assistance.
• Fifteen days Paid Time Off (PTO) in the first year of employment.
• 11 paid holidays plus 3 floating days.
• 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.