[Hiring] Sales Order Coordinator @Fishwife Tinned Seafood Co.

Role Description

We are seeking a detail-oriented and proactive Sales Order Coordinator to join our growing Operations Team. In this critical role, you will own order processing from receipt through invoicing across a multi-node fulfillment network. You will oversee the seamless fulfillment of sales orders from our warehouses to retail and eCommerce customers, and Amazon. This essential role will work across several business systems, and own day-to-day communications with warehouses and retail partners. You’ll work cross-functionally to ensure timely and compliant delivery across all channels, while driving operational excellence, supporting strategic process improvements, and executing special projects that keep our supply chain agile and efficient. This is a full-time remote role.

Qualifications

• Detail-oriented with strong organizational skills.
• Proactive approach to problem-solving.
• Experience in order processing and fulfillment.
• Strong communication skills for customer interaction.
• Ability to work cross-functionally.

Requirements

• Coordinate sales orders from receipt through invoice across sales channels including wholesale retailers, club retailers, Amazon, and DTC.
• Validate order attributes including line-item quantities, UOM, pallet layers, unit pricing, and delivery deadlines.
• Consult Sales Team on unexpected attributes or to confirm terms.
• Capture orders sent via EDI and email, and process through OMS, ERP, WMS, and EDI systems.
• Work alongside Supply Chain Manager to make decisions and take action on inventory allocations.
• Set requested ship by dates for fulfillment centers to manage prioritization of order fulfillment.
• Monitor aged orders and collaborate with fulfillment centers on root causes and remediation.
• Troubleshoot order exceptions, in systems and with cross-functional teams.
• Support creation and monitoring of fulfillment dashboards that capture order volumes.
• Support order compliance with packaging, labeling, and retailer routing guide requirements.
• Foster relationships with longstanding and new retail partners.
• Field retailer inquiries on WISMO, back in stock dates, or requested order changes.
• Anticipate retailer questions or concerns by proactively sharing information.
• Maintain organized records of order details, freight bookings, invoices, and supporting documentation.
• Serve as day-to-day contact and project coordinator for cross-functional internal teams, and third-party warehouse partners.
• Support special projects for sales promotions, brand collaborations, and product merchandising.
• Document, update, and follow SOPs related to order fulfillment and system workflows.
• Maintain accurate order and inventory records at warehouses.
• Assist with reconciliation of discrepancies.
• Coordinate with the Sales Team, distributors, and retailers to support retailer-specific shipping requirements and timelines.
• Provide general operational support and assist with special projects as needed.

Benefits

• Competitive salary package.
• Strong health benefits.
• Unlimited vacation policy.

Company Description

Fishwife is a woman-founded and led food company aiming to make ethically-sourced, premium, and delicious tinned seafood a staple in every cupboard. We source from responsibly managed fisheries and aquaculture farms to bring the vibrance of conservas culture to the North American table. We launched in December 2020 and have been featured by publications like The New York Times, Bon Appetit, Forbes, Vogue, LA Times, INSIDER, and many more.