[Hiring] Sales Operations Manager @Figma

Role Description

We are seeking an experienced Sales Operations Manager to partner with our Sales team for Mid-Market, Enterprise & Strategic segments. In this role, you will serve as a business partner on the Regional Sales Operations team, playing a critical role in helping Figma Sales scale revenue across both our self-service and assisted sales motions.

This role is available to hire from our US hubs and remote locations. Preferable is in New York City.

What you’ll do at Figma:

• Serve as a trusted thought partner and strategic advisor to the SVP of AMER Sales — translating business performance, market trends, and field insights into clear recommendations that shape regional priorities, guide investment decisions, and accelerate growth.
• Assist the forecasting process for Mid-Market, Enterprise & Strategic, bringing rigor and repeatability to pipeline reviews.
• Lead and elevate the operating cadence — MBRs, QBRs, weekly forecast reviews — by synthesizing trends, surfacing risks and opportunities, and driving leadership to clear, timely decisions.
• Shape the organizational foundation across the segments by recommending headcount, org design, quota structures, and book-of-business allocation — ensuring the business is set up to scale efficiently and equitably.
• Build and maintain intelligence systems — dashboards, performance reports, and automated insights — that leverage AI to compress the time from data to action for sales and finance leadership.
• Deploy AI tools and workflows to continuously improve operational processes: from pipeline analysis and forecasting accuracy to identifying patterns in rep performance and segment health that would be impossible to surface manually.
• Partner cross-functionally with Sales Systems, Finance, and Data Science to uphold data quality and governance standards — ensuring the insights leadership relies on are trustworthy, timely, and actionable.

Qualifications

• 5+ years of sales operations experience, preferably in a high-growth SaaS environment.
• Strong analytical and technical skills, with proven expertise in Salesforce, SQL and BI tools (specifically Sigma).
• Demonstrated experience leveraging AI tools to generate sales insights, including hands-on experience with Claude Code and Codex.
• Strong communication skills with the ability to translate complex analysis into clear, actionable insights and deliver sophisticated models, spreadsheets, and executive presentations to senior leadership.

Requirements

• While not required, it’s an added plus if you also have deep SQL knowledge and experience with Sigma and Gong.

Benefits

• Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage.
• Retirement benefits with company contributions.
• Parental leave and reproductive or family planning support.
• Mental health and wellness benefits.
• Paid time off, including paid sick leave, holidays, and other leave benefits in compliance with applicable laws.
• Employer-provided paid flexible PTO in addition to flexible paid sick leave, subject to manager approval.
• Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts.
• Sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles.