[Hiring] Sales Enablement Manager @ServiceTitan

Role Description

This Sales Enablement Manager is a strategic orchestration role serving major GTM initiatives across our Upsell and Fintech organization. This role will own enablement strategy across high-priority, cross-functional initiatives in addition to day-to-day enablement deliverables, including onboarding content, training sessions, and stakeholder communications.

This role is measured on the standard enablement fundamentals — scorecard-driven coaching and performance improvement for the team it supports — and, just as heavily, on how well it orchestrates change across the Upsell functions:

• Product releases
• Pricing and process changes
• System changes that ripple across Sales Enablement, Product Marketing, RevOps, Post-Sales, Demand Gen, and Upsell leadership

The person in this seat runs the intake, prioritization, and enablement planning process for these initiatives, decides what level of enablement effort a given change warrants, and makes sure the right stakeholders are aligned before, during, and after rollout.

What you'll do:

• Initiative orchestration & strategy:
  • Own intake, prioritization, and sequencing for high-priority Upsell initiatives using an impact-tiering framework (major/minor/minimal).
  • Facilitate the recurring enablement planning forum with Upsell business partners to align on upcoming changes, timelines, and success criteria before rollout.
  • Build and maintain enablement plans for Tier 1 initiatives: problem, solution, success criteria, timeline, and stakeholder alignment.
• Process & product change management:
  • Translate product releases and process changes into what IC’s and managers need to know, do differently, and be measured on.
  • Own change management and internal communications strategy for the function.
  • Partner with Product and Product Marketing to shape go-to-market requirements and adoption programs.
• Training delivery & content creation:
  • Build thoughtful, effective enablement content — training materials, playbooks, aids.
  • Deliver training directly for high-priority initiatives when it's the right vehicle.
• Cross-functional partnership:
  • Serve as the enablement point of contact for Upsell leadership and other functions.
  • Represent enablement's perspective in cross-functional planning.
• Performance & measurement:
  • Track adoption and effectiveness of major initiatives against the Upsell scorecard.
  • Continuously refine the intake and tiering process based on past rollouts.

Qualifications

• Proven enablement experience, with demonstrated impact on business outcomes in a high-growth, fast-changing organization.
• Deep knowledge of the home services industry and ServiceTitan's product, platform, and customer base.
• Sales or account management experience, ideally in a B2B SaaS or post-sales motion.
• BA/BS degree and 4-6+ years of related experience in enablement, training, or GTM program management.
• Demonstrated experience managing multiple concurrent, cross-functional initiatives.
• Strong track record building and maintaining relationships with senior stakeholders.
• Exceptional written and verbal communication skills.
• Ability to prioritize and sequence competing high-priority initiatives in a fast-paced environment.
• Proficiency with CRMs, LMS platforms, eLearning software, and project tracking tools.
• Experience in people management or a demonstrated ability to motivate and lead others.

Benefits

• Flextime, recognition, and support for autonomous work.
• Flexible time off with ample learning and development opportunities.
• Company-paid medical, dental, and vision benefits.
• Parental leave and support, fertility services, surrogacy, and adoption reimbursement.
• On-demand maternity support and free breast milk shipping.
• Pet insurance, legal advisory services, financial planning tools, and more.

Company Description

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.

ServiceTitan is committed to fair and equitable compensation for all of our employees.