[Hiring] Sales Development Representative @Medallia

Role Description

As a Sales Development Representative, you will be responsible for engaging with executives at some of the best companies in the world. You will build the foundation for Medallia’s future success by driving new sales opportunities through innovative campaigns and events.

• Develop subject matter expertise in Customer Experience Management to best support and coach our customers and prospects (including completing all training certifications provided by Medallia).
• Build key relationships and collaborate with field sales representatives on their respective territory accounts in the region to continuously generate new pipeline through account research, strategy, and outreach.
• Establish rapport and build strong relationships with all levels of stakeholders, including senior executives (VPs, SVPs, EVPs).
• Research and understand the needs of our clients, prospects, and customers, and effectively communicate Medallia’s value proposition.
• Own documentation with our prospects, including capturing use cases, lead scores, purchase timeframes, and next steps.
• Prioritize opportunities and mobilize the appropriate internal resources to help accelerate our sales cycles.
• Partner with Marketing on driving attendance to events, tradeshows, webinars, and conferences.
• Generate, retain, and engage a high volume of new leads in a timely manner.
• Manage and appropriately forecast your leads using SalesForce.com.
• Qualify inbound leads coming through the sales line and “contact us” forms.

Qualifications

• Strong written and oral communication.
• Experience in a client-facing role working in sales, business development, account manager or a related field.
• 9+ months outbound prospecting experience.
• Excited and passionate about learning CEM and discovering where customers are in their journey.
• Interest in working at a fast-paced, high-growth company.
• Ability to engage with customers and prospects at every level of the organization - from the frontline to the C-Suite.

Preferred Qualifications

• 9+ months outbound prospecting experience.
• Experience in a SaaS or IT company.
• Strong written and oral communication.
• Excited and passionate about learning customer experience management and discovering where customers are in their journey.
• Ability to engage with customers and prospects at every level of the organization - from the frontline to the C-Suite.

Benefits

• Medallia celebrates diversity and recognizes the value it brings to our customers and employees.
• Medallia is proud to be an equal opportunity workplace and is an affirmative action employer.
• All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
• Individuals with a disability who need an accommodation to apply please contact us at [email protected].
• For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.