[Hiring] Sales Coordinator @Capital H Staffing

Role Description

Our client, an established international organisation operating in the engineering and logistics sector, is seeking an experienced, detail-oriented Sales Coordinator to support its international operations in the USA. This is a fully remote opportunity for a South African-based professional who is comfortable working US business hours, aligned with the company's Atlanta operations.

• Act as the primary point of contact for sales order intake and related enquiries.
• Review and verify quotations and offers using the company's calculation software to identify and eliminate errors.
• Calculate and prepare customer quotations using the company’s calculation software, in addition to checking their accuracy.
• Capture and process sales orders accurately on SAP.
• Prepare invoicing schedules for the Finance department.
• Liaise with Engineering, Planning, Procurement, Transport and Finance departments to ensure efficient order processing.
• Provide customer support and advice by telephone, including proactively informing customers of unforeseen delays or order-related problems.
• Follow up on incoming online sales enquiries and requests.
• Provide commercial and administrative support to the sales team, including maintaining accurate, up-to-date sales documentation and support materials.
• Support continuous improvement initiatives and comply with applicable company QSHE standards, policies and procedures.
• Communicate directly with customers regarding order status and scheduled deliveries.
• Coordinate and follow up on outstanding order information to ensure timely processing.
• Maintain accurate sales order records and supporting documentation.
• Ensure effective communication and coordination between international departments.

Qualifications

• Minimum 3–5 years' relevant experience in sales order administration, order processing, order management or a similar administrative role.
• Experience working in an engineering, manufacturing, logistics or distribution environment would be advantageous.
• Strong administrative skills with exceptional attention to detail and accuracy.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience with SAP or a similar ERP system would be advantageous.
• Excellent English communication skills, both written and verbal.
• Ability to communicate effectively with international customers and cross-functional teams.
• Strong organisational and time management skills, with the ability to manage multiple priorities.
• Ability to work independently and take ownership of administrative processes.
• Comfortable working in a dynamic, international environment.
• Must be willing and able to work US / Atlanta business hours (Eastern Time).
• Must be based in South Africa and able to work effectively in a fully remote environment.

Personal Attributes

• Highly accurate, methodical and detail-oriented.
• Proactive, reliable and solution-focused.
• Strong interpersonal and communication skills.
• Customer-service oriented.
• Collaborative team player.
• Adaptable and comfortable working with international stakeholders.
• Able to prioritise tasks and meet deadlines in a fast-paced environment.

Working Arrangements

• Location: Fully remote from anywhere in South Africa.
• Working Hours: Approximately 14h00–22h00 SAST, Monday to Friday (8 working hours per day, excluding lunch breaks).
• Some flexibility may be considered, provided candidates are available until at least 21h00 SAST, Monday to Thursday, with greater flexibility on Fridays.
• Employment: Permanent South African employment contract.
• Remuneration: 13 guaranteed salary payments per annum, with no additional benefits.

General

• We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
• Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
• Applicants must have the legal right to work in South Africa at the time of application.
• Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
• Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
• By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.