[Hiring] Sales Channel Manager @TrueCommerce

Role Description

Be a trusted representative of TrueCommerce, the Channel Partner Manager builds strategic alliances and enduring partnerships that expand our market reach and accelerate growth, specifically in the Microsoft Dynamics F&SCM community. The Channel Partner Manager serves as a strategic leader responsible for developing, managing, and optimizing a portfolio of channel partnerships that accelerate business growth and strengthen market presence. This role drives partner engagement, revenue attainment, and operational excellence while acting as a trusted advisor to both internal stakeholders and external partner executives. The ideal candidate combines strategic thinking, business development expertise, and relationship management skills to build a scalable and productive partner ecosystem that delivers measurable business outcomes. This role is remote-based. Travel required, up to 25%.

What You'll Do

• Partner Strategy & Growth
  • Develop and execute channel partner strategies aligned with company objectives, specific to the Microsoft D365 F&SCM Partner Community.
  • Identify, recruit, and onboard new strategic channel partners.
  • Create and manage partner segmentation, coverage, and growth plans.
  • Ongoing evaluation of market opportunities and recommend partnership expansion initiatives.
• Relationship Management & Partner Enablement
  • Build and maintain executive-level relationships with key partners, including onboarding, training and ongoing enablement.
  • Conduct regular business reviews to assess performance and identify growth opportunities.
  • Serve as the primary point of escalation for strategic partner issues.
  • Ensure partners are equipped with the tools, resources, and knowledge to promote product updates, competitive positioning and drive outcomes.
• Revenue & Performance Management
  • Drive partner-sourced and partner-influenced revenue growth.
  • Establish and track KPIs, forecasts, and performance metrics and develop and drive action plans when performance targets are not met.
  • Manage partner pipeline development and joint sales activities, prepare reporting and business insights related to partner performance.
  • Analyze market trends, competitor offerings, and pricing to inform channel strategies.
• Cross-Functional Collaboration
  • Partner with Marketing to execute joint campaigns, events, and demand generation initiatives.
  • Collaborate with Product and Existing Business Sales teams to improve partner and customer outcomes.
  • Influence internal stakeholders on partner needs, opportunities, and market feedback.

Qualifications

• Bachelors Degree or equivalent experience
• 5+ years successful new business sales or channel partner experience
• Deep expertise in working in the Microsoft Dynamics F&SCM community
• Understanding of F&SCM’s products, market, and competitive landscape
• Experience of working to and exceeding targets
• Ability to manage complex, multi-faceted sales and negotiations
• Drive and determination to succeed; positive, pro-active, can-do attitude; self-starter
• Strong relationship builder with an understanding of business processes and exceptional commercial awareness
• Good written and verbal communication skills
• Preferred: Good understanding of sales and marketing processes, including indirect sales and channel
• Preferred: Formal or informal sales training; lead generation/pipeline building skills
• Preferred: Experience of ERP systems and processes (Order to Invoice, Purchase to Pay, Warehouse Management and Inventory)
• Preferred: Experience of SaaS solutions, EDI and Supply Chain
• Preferred: An understanding of technology and how it relates to TrueCommerce solutions
• Curiosity and comfort using AI tools (e.g., Copilot, ChatGPT or similar) to work faster and smarter, with a willingness to help the team adopt and automate with them.

Benefits

• Remote first and casual work environment
• 401k with 3.5% company match and vested after 2 years
• 20 PTO days - 1 birthday day off - 3 summer days - 1 Volunteer day - 11 company holidays
• Medical, dental, vision and other life/health insurance plans
• Paid parental leave
• Wellness reimbursement program