[Hiring] Sales Associate @AAA Mid-Atlantic

Role Description

AAA Club Alliance is seeking a full-time Travel Sales Associate to join our Travel Contact Center team! This role supports Member/non-Member sales and service on multiple levels through multiple communication channels related to commodity travel products (air, car, rail, and hotel inquiries and reservations). This role utilizes relationship-selling to match products and services to meet the needs of Members and non-Members while maximizing Membership and Travel benefits.

Qualifications

• High School Diploma or equivalent
• 18 months of sales/customer service experience; Call Center/inbound call taking experience preferred
• Effective written and oral communication skills
• Ability to multi-task/seek resolution
• A quiet, private workspace free from distraction or interruption
• Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment
• Successful completion of virtual training class
• Able to work weekends, overtime and/or holidays as required

Requirements

• Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing air, car, rail, and hotel reservations
• Book and counsel Members/non-Members on primarily domestic air, rail, hotel and car reservations
• Operate and be familiar with applicable automated airline reservation and ticketing system as well as travel partner booking sites
• Comply with all ARC regulations and Club policies and procedures in the collection and handling of assets
• Answer and accurately process incoming telephone calls, e-mails, and web chat sessions related to AAA travel
• Create and maintain long-term relationships with travel clients to foster repeat business
• Meet or exceed established minimum production/performance requirements
• Participate as a user in testing of new systems/procedures
• Demonstrate creative problem-solving skills and identify alternatives
• Keep current on new developments, products, services, policy changes, etc.
• Assist Members with auto travel plans by providing hotel reservations along planned route
• Other duties as assigned

Benefits

• 100% Remote: Work from the comfort of your home
• Competitive Pay: $16.00–$21.65 per hour
• Paid Virtual Training: Receive paid training with all required equipment provided by AAA Club Alliance
• Comprehensive Benefits: Health Insurance (Medical, Vision, Prescription Drug and Dental)
• Free Life Insurance
• Tuition Reimbursement
• Flexible Spending Accounts
• Work-Life Balance: Accrue more than three weeks of PTO during your first year
• Monthly incentive plan based on individual performance
• Wellness and Health Advocate Programs
• 401(k) with Employer Match up to 7%
• Auto repair, travel and merchandise discounts
• Free AAA Premier Membership and more