[Hiring] Representative 3 @Comcast

Role Description

Responsible for supporting Comcast Business Services in their efforts to retain and grow existing client relationships through working with customers that are either requesting disconnect of service or want to look at how to support their future growth plans. Empathizes with clients, helps them resolve any business challenges, identifies opportunities to deliver additional business value added services, and renegotiates the terms of their agreement. Supports customer value initiatives such as customer satisfaction surveys, contract renewals, solution adoption, and growth opportunities across Comcast Business products and services. Works with leadership support guidance in own area of knowledge.

Core Responsibilities

• Delivers monthly performance results in Product sales, Revenue and customer retainment.
• Uses active listening, empathy and assumes ownership of customer issues through to resolution.
• Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues.
• Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications while identifying opportunities to expand their product portfolio with Comcast Business solutions.
• Utilizes established conversation frameworks, business discovery techniques, and customer engagement strategies to deliver a consistent and positive customer experience.
• Follows defined sales, loyalty, and operational guidelines, including approved to effectively identify customer needs, recommend solutions, and achieve performance objectives.
• Demonstrates the ability to balance customer advocacy with business objectives through effective discovery, solution positioning, objection handling, and closing techniques.
• Enhanced and customer relationships through value added services.
• Maintains a strong understanding of Comcast Business products and solutions, including connectivity, wireless, security, and other value-added offerings.
• Demonstrates strong problem solving, communication, consultative selling, business discovery, and customer conversation management skills.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Qualifications

• Customer Advocacy
• Customer Experience (CX)
• Customer Relationships
• Customer Satisfaction
• Sales

Compensation

• National Pay Range: $14.82 USD - $36.22 USD
• Illinois Pay Range: $15.75 USD - $31.87 USD
• Colorado Pay Range: $16.67 USD - $33.32 USD
• Hawaii Pay Range: $19.45 USD - $30.42 USD
• Washington DC Pay Range: $21.30 USD - $33.32 USD
• Maryland Pay Range: $17.60 USD - $33.32 USD
• Minnesota Pay Range: $16.67 USD - $30.42 USD
• New York Pay Range: $17.60 USD - $36.22 USD
• Washington Pay Range: $16.67 USD - $34.77 USD
• New Jersey Pay Range: $18.52 USD - $34.77 USD
• Vermont Pay Range: $17.60 USD - $28.98 USD
• Massachusetts Pay Range: $18.52 USD - $34.77 USD
• Virginia Pay Range: $16.67 USD - $33.32 USD
• Maine Pay Range: $16.67 USD - $28.98 USD
• California Pay Range: $16.67 USD - $31.86 USD
• Targeted Commission: $10.58

Education

• High School Diploma / GED

Relevant Work Experience

• 5-7 Years