[Hiring] Renewal Representative @Reltio

Role Description

As a Renewal Representative at Reltio, you'll manage a pipeline of standard renewal opportunities for an assigned set of accounts:

• Proactively reach out to clients and support renewal negotiations within established pricing and commercial guidelines.
• Ensure orders and renewals close on time.
• Identify potential cross-sell, upsell, and add-on opportunities during customer interactions.
• Partner with Account Executives and Customer Success Managers on appropriate follow-up.
• Serve as a knowledgeable first point of contact for customer questions.
• Provide sales administrative support and proposal/quote preparation related to Reltio contract renewals and expansions.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• 1–2 years of related experience in renewals, sales, account management, customer success, sales operations, deal desk, or another customer-facing or commercial role, preferably within a SaaS or technology environment.
• Strong customer service and relationship-building skills.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Analytical and problem-solving skills.
• Proficiency in Microsoft Excel.
• Basic understanding of SaaS business models and deal structures.
• Basic knowledge of or exposure to SaaS contracts and order forms.
• Ability to understand the financial and commercial components of a renewal.
• Basic understanding of SaaS renewal and retention concepts and metrics.
• Ability to work cross-functionally with various internal teams.
• Self-motivated, curious, and eager to develop commercial, negotiation, and SaaS contracting expertise.

Requirements

• Develop a strong working knowledge of SaaS subscription agreements, order forms, amendments, and renewal structures.
• Maintain accurate records of contractual obligations.
• Monitor assigned accounts for potential renewal risks.
• Identify common renewal blockers and partner with Customer Success and Sales to address them.
• Document churn and contraction reasons accurately.
• Maintain complete and accurate renewal, customer, activity, contract, and forecast information across Salesforce and other required systems.
• Collaborate effectively with internal stakeholders.

Benefits

• Flexible work arrangements to help manage personal and professional lives.
• Opportunity to work on unrivaled technology.
• Collaborative team environment focused on digital transformation.

Company Description

At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk.

Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people.

Reltio is proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of various factors.