[Hiring] Renewal Specialist @NWN Carousel

Role Description

The Service Contract & Renewal Specialist is primarily responsible for providing pre-sales and renewal support, such as asset verification, pricing, and contract generation for third party service offerings. The role serves as a liaison between Sales, Engineering, Administration, and customers.

• Actively manages medium and large customer renewals from identification to renewal decision to ensure that renewals flow smoothly through the process and that renewal decisions are reached by targeted dates.
• Manages Salesforce Opportunity queue to ensure SLAs and quality metrics are consistently met.
• Ensures proper processing practices are upheld including proper pricing, costs, and margin for all product lines for opportunities.
• Stays up to date with correct stage listed for status for each opportunity and enters notes where appropriate so all parties involved know current status.
• Processes signed contracts and purchase orders when obtained.
• Closes opportunities confirming all pricing is accurate and all applicable documents are in the deal summary.
• Conducts complex account, contract, and record keeping analysis to present correct and concise asset lists for upcoming maintenance renewals.
• Obtains maintenance pricing that follows NWN and partner negotiated discounts.
• Engages directly with manufacturers to obtain competitive pricing when applicable.
• Generates pre-sales and renewal contracts for maintenance and/or service offers.
• Drives the consolidated contract/invoice request process (customer driven) getting all teams together to provide their piece in a timely manner.
• Ensures on-time closure of maintenance agreements.
• Serves as the maintenance subject matter expert assisting both internal and external customers with account and contract research and analysis.
• Achieves sales objectives, productivity requirements, and other key performance indicators as determined by sales management.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience. Required
• Previous work experience in a communications or business environment for a minimum of one year. Required
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• The ability to work independently and under pressure. Stay focused and organized from start to project end.
• Strong working knowledge of Microsoft Office Suite, especially Excel, Word, and Outlook.
• Ability to manage multiple projects with competing priorities and deadlines.
• Excellent troubleshooting skills and technology savvy with strong PC knowledge.
• Knowledge of Cisco services required, along with other OEM experience (Palo Alto, Juniper, Aruba) preferred.
• Salesforce experience preferred.
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Requirements

• Remote: Job duties are performed from the employee’s home or another approved remote location.
• Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Benefits

• Medical, dental, and vision plans.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Income protection through disability and life insurance.
• 401(k) with company match.
• Unlimited PTO and paid company holidays.
• Hybrid/remote work options.
• Paid bonding leave for eligible employees.
• Employee discounts and access to our Employee Assistance Program (EAP).
• Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages.
• Legal and identity theft protection, pet insurance, supplemental life insurances.
• Referral bonuses and charitable donation matching.
• Allowances for eligible roles.