[Hiring] Lead Renewal Specialist @Cambium Learning Group

Role Description

The Lead Renewal Specialist serves as the team lead for Lexia's Renewal Specialists supporting the end-to-end renewal process for our preK–12 schools and districts literacy curriculum software. This role carries its own book of renewal business while mentoring, training, and guiding a select group of Renewal Specialists in their day-to-day work. The Lead Renewal Specialist helps protect recurring revenue, strengthens the consistency and quality of the renewal process across the team, and partners with Sales leadership on renewal strategy. Success will be measured by individual and team renewal attainment, forecasting accuracy, and the ramp and performance of the Renewal Specialists they support.

Job Responsibilities

• Team Leadership
  • Serve as the day-to-day supervisor and mentor for a select group of Renewal Specialists, helping guide priorities, account strategy, and execution of the renewal cycle.
  • Assist in onboarding new Renewal Specialists and in the ongoing training of the team on renewal process, pricing and quoting, negotiation, Salesforce hygiene, and product knowledge.
  • Act as the first point of escalation for complex renewals, pricing questions, and contract issues, and bring unresolved items to the Director, SaaS/New Curriculum.
  • Monitor team pipeline, forecast accuracy, and renewal progress; flag at-risk accounts and coach Renewal Specialists on recovery plans.
  • Identify, communicate, and troubleshoot areas where the effectiveness and efficiency of the renewal team can improve, and recommend process changes to Sales leadership.
  • Assist the Director in special projects and initiatives outside the day-to-day renewal work that contribute to the continued evolution of the organization.
  • Model best practices for customer communication, cross-motion referrals, and CRM discipline.
• Renewal Ownership
  • Own the full renewal cycle for an assigned book of accounts, which may include larger or more complex districts, from outreach through close, ensuring timely receipt of purchase orders.
  • Build exceptional, trusted relationships with existing customers to secure multi-year commitments purchased.
  • Prepare customer-specific renewal pricing quotes and negotiate terms directly with school and district decision makers.
  • Identify cross-sell and upsell opportunities within the SaaS/New Curriculum portfolio and manage relationship transfers to the appropriate Account Executives.
  • Identify Professional Learning opportunities surfaced during the renewal process and hand them off to the appropriate counterpart through the established cross-motion referral process.
  • Review contracts, verify user counts, and ensure compliance with licensing agreements.
  • Use Salesforce CRM to track the renewal pipeline, update forecasts, and maintain account accuracy.
  • Collaborate with aligned Sales, Sales Operations, and Customer Success team members on territory strategies, renewal processes, and handoffs.
  • Analyze usage, adoption, and account trends to support renewals.
  • When needed, conduct customer-facing demonstrations of Lexia's SaaS/New Curriculum programs to reinforce impact and value.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years' experience in sales, sales support, renewals, or a quota-carrying role.
• Demonstrated history of meeting or exceeding renewal or sales targets.
• Experience mentoring, training, or informally leading peers.
• Proven ability to manage a sales process, negotiate renewals, and close business.
• Exceptional organizational and time-management skills with attention to detail and the ability to work in a high-volume, fast-paced, remote environment.
• Excellent communication and interpersonal skills, comfortable engaging decision makers and able to tailor messaging to different stakeholders.
• Proven customer service acumen and experience delivering product presentations to groups and individuals.
• Self-motivated, adaptable, and proactive in solving problems and improving workflows.
• Professional and proficient use of Salesforce CRM and Microsoft Office or Google Suite.
• Passion for education and commitment to improving literacy outcomes.

Preferred Qualifications

• Experience in SaaS, EdTech, or subscription-based renewals.
• Familiarity with K–12 school and district buying cycles.
• Experience with pipeline management, forecasting, or sales operations reporting.

Benefits

• Remote First Work Environment: Flexibility and trust to balance work with life.
• Reimbursement to help cover the cost of setting up your home or remote office.

Company Description

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.