[Hiring] Associate Renewals Specialist @NetDocuments

Role Description

NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. As a Renewal Specialist at NetDocuments, you will play a pivotal role in ensuring the success of our subscription-based products and services. Reporting to the Renewals Manager, your primary responsibilities will be to:

• Protect NetDocuments’ recurring revenue stream.
• Help grow our customers’ annual revenue.
• Deliver a world-class customer service experience that drives loyalty and satisfaction.

The right candidate will be comfortable working autonomously while also being an engaged teammate to other members on the Renewal Team and teammates from other departments.

The preferred daily working hours for this position are as follows:

• 8:00 am MT - 5:00 pm MT

What your contributions will be:

• Taking ownership of a B2B Renewal portfolio focusing on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals.
• Comfortability with the pressure of meeting and exceeding quarterly renewal quotas.
• Accurately forecasting, with explanation, your renewal portfolio to your manager.
• Working within Salesforce.com and other complementary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads.
• Establishing cyclical renewal relationships with your customers will be a key performance indicator of your success.
• Educating customers on NetDocuments products, pricing, contract terms, and any other renewal-related topics that model and ensure your trustworthiness to our customers.

Qualifications

• High level of attention to detail with a moderate comfortability in working with numbers; reviewing and interpreting B2B customer SaaS software contracts is a plus.
• Multi-tasking and problem-solving skills will be helpful. Willing to adapt and be agile as needed in a new and growing department.
• Good written and verbal communication skills as you will communicate and present in various forms to customers, teammates, and your manager on a daily basis.
• Comfortable working autonomously in your daily activity, yet be a fully available, engaged, and supportive member of the Renewal Team and Customer Success department.

Requirements

• Bachelor’s degree in business, marketing, or related field. This is not required but preferred. If you have the requisite experience and believe you meet the other requirements, please apply.
• At least 5 years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service.
• At least 3 years of prior experience with Salesforce.com or a similar CRM/pipeline management tool.
• Good numeracy skills, including intermediate or better familiarity with MS Excel.

Benefits

• 90% of healthcare premiums company covered.
• HSA company contribution.
• 401K match at 4% with no vesting period.
• Potential for twice a year merit increases.
• Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays.
• Authenticity and accountability from leadership.
• Connection, access, and mentorship from exceptional leaders.
• Growing company with opportunities for advancement.

Compensation Transparency

The annual compensation range for this position is: $60,000 - $70,000 + 20% variable. The posted cash compensation for this position includes on-target earnings, base salary, and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.

Equal Opportunity

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.