[Hiring] Renewals Specialist @Cisco

Role Description

This role can be performed from any location within the United States.

Meet the Team:

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back.

Your Impact:

• Engages early and frequently with customers and partners to solve technology challenges.
• Builds relationships with customers and channel partner teams to understand business priorities and objectives.
• Applies technical expertise across related products and services within a defined architecture to support renewal execution.
• Aligned to mid-market or regional accounts with moderate complexity.
• Participates in customer discussions to understand renewal needs and tailors messaging to business priorities.
• Highlights Cisco differentiators using pre-developed materials, adapting to reflect customer context and outcomes.
• Assists in identifying adoption, competitive, or technical risks and contributes to resolution planning.
• Prepares renewal quotes and collaborates with internal stakeholders to refine pricing and terms.
• Supports resolution of moderately complex renewal components by aligning known solutions to customer needs.
• Suggests renewal options based on product knowledge and input from senior team members.
• Participates in scalable renewal motions by collaborating with account teams.
• Identifies repetitive tasks and suggests areas for automation or simplification.
• Demonstrates deeper understanding of multiple Cisco products and services.
• Shares product-specific insights and renewal learnings with peers.
• Uses software tools, automation platforms, and AI-enabled systems to streamline renewal workflows.
• Surfaces gaps based on customer feedback and suggests improvements.
• Collaborates cross-functionally with account teams, customer success, and operations.
• Takes ownership of assigned renewal opportunities and adapts plans based on feedback.
• Shares renewal insights and process learnings with peers.

Qualifications

• 2+ years of experience managing high-volume, transactional opportunities.

Requirements

• Understanding of renewal processes, procedures, and systems.
• Experience developing value propositions across different go-to-market (GTM) channels.
• Knowledge of software subscription, licensing, and support-service contracting models.
• Ability to manage multiple priorities and issues simultaneously.
• Experience in a sales environment with direct customer engagement and collaboration.
• Ability to build and maintain strong relationships with internal stakeholders and external customers.
• Program management experience with a track record of driving innovation and process improvements.
• Ability to work independently while contributing effectively as part of a team.
• Knowledge of enterprise sales infrastructure, including Salesforce CRM/CPQ.
• Understanding of SaaS and/or enterprise sales business models.
• Adaptable and comfortable working within evolving processes.

Benefits

• Medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday.
• Paid year-end holiday shutdown.
• 4 paid days off for personal wellness.
• 16 days of paid vacation time for non-exempt employees.
• Flexible vacation time off program for exempt employees.
• 80 hours of sick time off provided on hire date and each January 1st thereafter.
• Optional 10 paid days per full calendar year to volunteer.