[Hiring] Regional Account Manager @Transnetyx

Role Description

The Regional Account Manager plays a key role in driving adoption and growth across the Greater Boston area, home to one of the densest concentrations of academic research institutions and laboratories in the world. This fully remote, non-travel role is responsible for managing inbound leads, developing customer relationships, qualifying opportunities, and supporting researchers from their first interaction through continued use of our genotyping services.

You’ll partner closely with Regional Sales Management, Customer Success, and Support teams to ensure every customer receives timely, knowledgeable, and exceptional service.

What You’ll Do

• Manage inbound genotyping leads and engage new prospects through outbound sales calls and email outreach.
• Onboard and support new genotyping customers from registration through their seventh paid order.
• Conduct discovery conversations to identify decision makers, colony size, current genotyping approach and costs, and customer pain points.
• Follow up on leads from trade shows, customer meetings and presentations, and marketing campaigns, moving them from interest to adoption.
• Maintain detailed account activity and customer insights in Salesforce, with a target of 5–7 calls per day.
• Advance qualified opportunities in collaboration with the Regional Sales Management team.
• Triage customer inquiries and ensure smooth coordination with internal teams (Customer Success, Genetic Resolutions, and Software Support).
• Participate in weekly team meetings, company calls, sales training, and the annual Sales Meeting.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Minimum of 5 years of sales experience.
• Candidates with fewer years in sales will be considered if they bring notable laboratory or life-science experience.
• Experience in life sciences, research services, or laboratory sales strongly preferred.
• Proficiency with Salesforce and the Microsoft Office Suite.
• Based in the Greater Boston area, with consideration for aligned candidates in Rhode Island, Connecticut, New Hampshire, or New York if they are nearby key customers.

Requirements

• Skilled in consultative selling and call planning.
• Ability to uncover customer needs and present clear, compelling value propositions.
• Strong communication skills—verbal, written, and interpersonal—with an approachable, service-oriented mindset.
• Highly organized, analytical, and detail-oriented.
• Motivated self-starter with the ability to manage multiple priorities in a fully remote environment.
• Flexible, proactive, and collaborative in partnering across teams.

Benefits

• Contribute to meaningful work that supports global scientific research.
• Join a mission-driven, remote-friendly company that values teamwork, growth, and innovation.
• Competitive pay structure with a base salary of $75,000–$80,000 plus quarterly commissions for Automated Genotyping ($32K at plan) with additional kickers.
• Comprehensive benefits package and professional development opportunities.
• Collaborative culture built on respect, trust, and shared success.