[Hiring] Regional Account Manager @Carnegie Learning

Role Description

This position partners closely with the Account Executive to provide professional, courteous, timely and efficient support to current and prospective customers. This is a fast-paced position and will shift from task to task throughout the day - attention to detail and time management are critical. A Regional Account Manager will focus largely on serving client accounts, work very closely with Account Executives in coordinating projects, communicating with vendors, analyzing client needs and creating brand awareness for the client. Communication and collaboration are key in the success of this role. This position contributes to the success of our sales programs and product initiatives in the region. In this visible position, you will work with our existing and potential customers and with colleagues in all departments throughout the company. The Regional Account Manager is an instrumental team member working collaboratively to meet sales targets, annual revenue goals, and decreasing customer churn. The Regional Account Manager reports to the Regional Vice President of Sales.

Qualifications

• Bachelors degree, in Business preferred
• Five (5) or more years experience in a similar role
• Excellent oral and written communication and customer service skills through a variety of medias and audiences
• Sales Force.com experience preferred
• Must thrive in a fast-paced, results-oriented and collaborative environment
• Ability to think critically and considering all areas involved when problem solving, regardless of the size of the problem or issue
• Efficient at time management and setting priorities
• Proficiency with computers and programs, including, but not limited to, Microsoft Office Suite

Requirements

• Partner with Account Executive(s) and RVP to meet and exceed monthly, quarterly and yearly sales goals.
• Qualify leads, generate opportunities and schedule presentations through discovery calls and product demonstrations.
• Achieve weekly, monthly and yearly metrics relating to opportunity generation, presentations scheduled, renewals and other sales related targets.
• Utilize Salesforce to conduct account research and generation, quoting, product availability and additional customer inquiries.
• Assist with and/or create narrative proposals within Salesforce.com.
• Monitor Samples, Pilots, and Gratis orders and communicate status updates/progress with Sales Operations Consultants.
• Develop strong relationships with current customers and continually provide status updates to ensure renewal.
• Attend product trainings and develop an understanding of our product offerings.
• Deliver webinars regarding product introductions and demonstrations that explain product offerings, features and benefits to increase new, add-on and renewal sales.
• Assist with sales projects as needed.
• Assist with campaign activities as defined.
• Escalate appropriate issues to sales leadership when necessary.
• Maintain Product & System Knowledge of SFDC, SalesLoft, Oracle and other sales tools.
• Gain knowledge of products by attending product and sales training to enhance job performance.
• Communicate with Account Executives and sales support colleagues to problem solve, troubleshoot, facilitate and coordinate sales related activities.
• Perform other duties as assigned.

Benefits

• Holistic Wellbeing
  • An inclusive range of Health Insurance options, including a premium-free plan
  • Short-Term and Long-Term Disability Insurance at no cost to you
• Fostering Joy
  • Flexible work arrangements with our Work From Anywhere Policy
  • Your Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life
• Empowering Parenthood
  • Paid Parental Leave
  • Reduced working hours on full pay for soon-to-be and new parents
  • Free access to CL products for employees and their children
• A Place for Connection
  • Quarterly Wellness Incentives
  • Monthly employee activities + recognition program
  • 9 Employee Resource Groups