[Hiring] Patient Acquisition Specialist @Mood Health

Role Description

We are looking for a Patient Acquisition Specialist to join our growing team. This is an ideal opportunity for someone with experience in healthcare sales, insurance sales, inside sales, admissions, or other high-performing customer acquisition/support roles.

• Convert referrals into scheduled patients.
• Engage prospective patients who have been referred by our healthcare partners and guide them through the scheduling process from initial outreach to booked appointment.
• Build relationships and earn trust using a consultative sales approach to understand each patient's needs, answer questions, and provide confidence as they begin their mental health journey.
• Manage your sales pipeline by owning a high-volume referral pipeline and consistently following up through phone, text, email, and CRM tools to maximize conversion rates.
• Overcome objections by helping prospective patients navigate concerns around insurance, scheduling, treatment options, or uncertainty about seeking care while providing an exceptional patient experience.
• Achieve performance goals by consistently meeting or exceeding booking, conversion, outreach, and response time goals while maintaining a high-quality patient experience.
• Collaborate across teams by partnering with healthcare providers, referral partners, operations, and clinical teams to ensure a seamless patient experience.
• Deliver an exceptional experience by representing Mood Health professionally while creating positive first impressions that build long-term patient relationships.

Qualifications

• Bilingual Spanish required.
• 2+ years of experience in sales/customer support, preferably in:
• Insurance sales
• Healthcare sales
• Inside sales
• High-volume call center sales
• Customer acquisition
• Demonstrated success meeting or exceeding sales or conversion goals.
• Comfortable managing a sales pipeline and following up consistently.
• Strong objection handling and relationship-building skills.
• Excellent verbal and written communication.
• Highly organized with strong attention to detail.
• Ability to multitask across multiple systems while maintaining quality.
• Experience using CRM platforms such as HubSpot, Salesforce, or similar.
• Familiarity with healthcare, insurance benefits, or behavioral health is a plus.
• HIPAA knowledge or experience working with confidential information preferred.
• Ability to work weekends as needed.

Benefits

• Make a meaningful impact: Every appointment you schedule helps someone access life-changing mental health care.
• Performance-based earning potential: Competitive base salary with uncapped or meaningful bonus opportunities tied to booking and conversion performance.
• Join a growing sales organization: Become part of a high-performing sales team with ongoing coaching, development, and opportunities to advance into leadership or other commercial roles.
• Career growth: As Mood continues to expand nationally, you'll have opportunities to grow into senior sales, team lead, training, partnership, or management positions.

Pay

$20 - $22 USD