[Hiring] Mortgage Solutions Advisor @CIBC

Role Description

As a Mortgage Solutions Advisor, you will play a pivotal role in enhancing our customer portfolio through reactive engagement in both inbound and outbound mortgage sales inquiries. Your focus will be on not only fulfilling mortgage leads but also creating strong relationships with our business partners and our clients. You will fulfill mortgage leads inclusive of:

• Purchase
• Refinance
• Ports
• Early renewal negotiation

You will ensure targets are achieved while maintaining client satisfaction. You will be eligible to participate in CIBC’s year-end incentive award program, Goals, Performance, Success (GPS), and you will receive a competitive base salary.

At CIBC, we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business-related purposes.

Requirements

• Ability to work independently in a private and quiet workspace (i.e., in a room or office with a door that closes)
• Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (minimum download speed of 15 mbps and upload speed of 10 mbps)
• Satellite internet providers are prohibited due to the impact on call quality and the stability of service.

How you'll succeed

• Client Service: Ensure client questions and issues are answered in accordance with department objectives. Follow up with clients to ensure proper documentation is received and signed.
• Subject Matter Expert: Remain updated on knowledge of new products, policies, procedures, and competition to fulfill client needs and explain mortgage conditions and documents.
• Relationship building: Work closely with underwriters and advancing partners to ensure mortgage is approved and funded.
• Performance: Achieve sales targets across all parameters of the business plan.

Qualifications

• Experience in the residential mortgage business, with an understanding of market conditions/trends/mortgage product knowledge and pricing issues.
• Mortgage underwriting experience is an asset.
• Client-first approach.
• Engagement with purpose to find the right solutions.
• Passionate about growing knowledge and achieving potential.
• Digitally savvy and adaptable to new tools and trends.
• Values-driven, living the values of trust, teamwork, and accountability.

Benefits

• Competitive salary and incentive pay.
• Banking benefits and a benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Vacation offering and wellbeing support.
• MomentMakers, a social, points-based recognition program.
• Paid day off dedicated for personal growth and development (Purpose Day).