[Hiring] Mission Support Specialist @AIRO Group Holdings, Inc.

Role Description

The Mission Support Specialist at The AIRO Group is a frontline ambassador of our drone solutions, working closely with the Sales and Program Management teams to deliver product demonstrations, training, advisory services, and technical support to both potential and existing customers. The Mission Support Specialist plays a pivotal role throughout the entire customer journey - from early engagement with prospects, through the full sales process, and into the ongoing after-sales relationship.

As a superuser and subject-matter expert on our Unmanned Aerial Systems (UAS), the Mission Support Specialist ensures that customers and end-users primarily within defense are equipped to operate and utilize our systems to their fullest potential. This requires deep operational understanding of the environments in which our UAS are deployed, and the ability to translate technical capabilities into mission-relevant value.

The role demands credibility, trustworthiness, and strong communication skills across all levels of customer organizations - from UAS operators to senior commanders. Tasks are carried out both independently and in coordination with The AIRO Group agents and national business partners, often in international and operationally complex contexts.

Qualifications

• Minimum 3–10+ years' experience from military operations, including mission planning involving UAS or similar systems.
• Significant experience in Special Operations (e.g., Army Ranger, Marine Raider) conducting real-world ISR operations overseas and executing UAS operations in complex urban environments.
• Proven experience in customer-facing roles such as product demonstrations, technical training, or support, including serving as a senior military instructor.
• Demonstrated experience managing complex logistics, evaluating and testing systems, and integrating manned and unmanned ISR assets.
• Experience in program management support, advising leadership on emerging technologies, and supporting acquisition or procurement initiatives.

Requirements

• A background from the Armed Forces/defense organization as a non-commissioned Officer or Officer, with relevant operational or technical training in UAS, aviation systems, or mission support.
• Alternatively, or in addition to, a bachelor’s degree in engineering, electronics, robotics, aviation systems, or a related technical field—combined with military service.
• Joint Terminal Attack Controller (JTAC) qualification is highly preferred.
• Active U.S. Security Clearance (TS/SCI strongly preferred) to facilitate classified program oversight and facility access.

Physical Requirements

• Ability to sit, stand, and/or walk for extended periods.
• Ability to use hands and fingers for manual dexterity and repetitive tasks.
• Ability to bend, stoop, reach, push, pull, and lift as required by the position.
• Ability to safely lift, carry, push, or pull objects within the requirements of the position.
• Ability to perform the visual, auditory, and communication requirements necessary to perform the essential functions of the position.
• Ability to work safely in the physical and environmental conditions applicable to the position.

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Parental Leave
• Medical, Dental, Vision Insurance
• Health Savings Account (HSA)
• 401(k) with company match
• Employee Assistance Program (EAP)
• Commuter Benefits
• Basic Life Insurance – fully paid by the company for employees and their dependents
• Long-Term Disability Insurance – fully paid by the company
• Voluntary Short-Term Disability Insurance
• Supplemental Life Insurance options