[Hiring] Government Programs Support Specialist II @Health Care Service Corporation

Role Description

This position is responsible for contacting members and community partners to support healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments.

• Perform ongoing functions related to member health-related social needs directly or via social service department and community-based organizations.
• Respond to inquiries from members and support clinicians in the physical and behavioral health care management department with their provider and member activities.
• Support relationships with community partners, work with community-based organizations, and contribute to the design of community health outreach programs.
• May require field-based work commensurate with initiatives, health campaigns, and departmental function.
• Manage low-risk members for health-related social needs, education, and basic member outreach screenings, assessments, and inquiries.

Qualifications

• Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience.
• Knowledge of medical terminology.
• Experience coordinating member related needs, providing assistance to members, and analyzing member needs.
• PC proficiency including Microsoft Office applications.
• Customer service skills.
• Verbal and written communications skills including developing written correspondence to members and to other department personnel.
• Coaching skills, including motivational interviewing, to educate members on medical and BH issues.

Requirements

• Community Engagement.
• Supporting Populations with health-related social needs.
• Field-based care in the Northwest & South Chicagoland area.
• This is a Union role.
• Sponsorship is not available.

Benefits

• This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.
• Base Pay Range: $22.75 - $38.14. Exact compensation may vary based on skills and experience.

Company Description

HCSC is an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.