[Hiring] Member Support Specialist I @Tinker Federal Credit Union

Role Description

Tinker Federal Credit Union’s Member Service Center has an immediate opening for a full-time Member Support Specialist I. This is an exciting opportunity to join one of the nation's leading credit unions!

As a Member Support Specialist I, you’ll be the first point of contact for our members - handling 80–100+ calls per day to assist with a wide range of financial needs. This is a high-volume, high-energy role that requires empathy, focus, and a passion for helping people.

• Assist members via phone and digital channels with non-cash transactions and account support
• Provide accurate information about TFCU products and services
• Guide members through digital banking tools and promote self-service options
• Collaborate with supervisors to resolve complex or unique member issues

Qualifications

• High school diploma or equivalent required
• At least 2 years of related experience
• Credit union or banking call center experience preferred
• Bilingual English/Spanish candidates are strongly encouraged to apply!

Requirements

• Department hours: 7:00 AM – 7:00 PM (Monday–Friday) and 8:00 AM – 12:00 PM (Saturday)
• You’ll work an 8-hour shift with a 1-hour lunch and a 15-minute break
• Potential weekday shifts include:
  • 8:30 AM – 5:30 PM
  • 9:00 AM – 6:00 PM
  • 9:30 AM – 6:30 PM
  • 10:00 AM – 7:00 PM
• Final schedule will be determined at time of hire based on departmental needs and your availability
• You’ll also be required to work a 4-hour shift every other Saturday from 8:00 AM – 12:00 PM
• Starting salary at $22.20/hour, final rate based on experience and internal equity
• This is a non-exempt (hourly) position

Benefits

• Competitive pay
• Robust benefits package
• “Smart casual dress code”
• Opportunities for professional development and growth through training and continued education

Remote Work Opportunities

• After completing training, which may take up to 6 months depending on your experience and learning style, you’ll have the opportunity to work fully remote, as long as performance metrics are met
• You must reside in Oklahoma to be eligible for remote work and to attend occasional in-person departmental meetings
• All necessary computer equipment will be provided to support your remote work setup

Certificates, Licenses, Registrations

• Incumbent Bonding REQUIRED by TFCU’s chosen authority
• Complete communications and regulations training

Keys to Success

• A passion for providing courteous, professional service in a call center environment
• Strong communication and problem-solving skills
• Critical thinking and the ability to resolve account issues independently
• Comfort with digital tools, Microsoft Office, and basic office equipment
• Basic math skills and knowledge of federal/state financial regulations
• Ability to use a TDD (telephone device for the hearing-impaired)

Ready to join a team that makes a difference every day? Apply now and help us deliver the exceptional service our members deserve.