[Hiring] Helpdesk Support Specialist @TEKsystems

Role Description

Our client is seeking a Service Desk Analyst to support a fast-paced 24/7 technical support environment. This role is heavily focused on troubleshooting networking, POS systems, and end-user technology issues rather than basic password resets. Support is provided to both corporate users and retail locations, with common issues involving:

• Network connectivity
• Point-of-sale systems
• Credit card readers
• Receipt printers
• Windows and Linux operating systems
• Other business-critical technologies

The Service Desk Analyst will:

• Handle inbound support calls
• Troubleshoot and resolve Level 1 issues
• Assist with Level 2 investigations
• Escalate complex incidents as needed
• Document all activity within the ticketing system

Candidates should be comfortable:

• Supporting non-technical users over the phone
• Managing multiple tickets
• Working in a high-volume environment

This is a collaborative team environment with dedicated shift leads available for support and escalation assistance. The ideal candidate enjoys problem-solving, customer interaction, and technical troubleshooting in a 24/7 support setting.

Qualifications

• At least 3 years of help desk, service desk, or customer support experience
• Strong troubleshooting skills in Windows, Linux, and Microsoft 365 environments
• Excellent communication abilities
• Experience supporting networks, Cisco technologies, ServiceNow, retail technology, POS systems, or a Network Operations Center (NOC) environment is highly preferred

Requirements

• Availability for training: Monday-Friday, 8:00 AM-4:30 PM EST for 4-6 weeks
• Openings available on 2nd Shift (Tuesday-Saturday, 4:00 PM-12:30 AM EST) and 3rd Shift (Sunday-Thursday, 12:00 AM-8:30 AM EST)

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

This is a Contract position based out of Cleveland, OH. The pay range for this position is $20.00 - $23.00/hr. Individual compensation offered will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

This position is anticipated to close on Oct 27, 2026. This is a fully remote position.