[Hiring] Endoscopy Support Specialist I @Olympus Corporation of the Americas

Role Description

The Endoscopy Support Specialist I position provides positive customer experiences by delivering Olympus service contract customers repair prevention and equipment cleaning/disinfection/sterilization education for their Olympus products.

• Obtain core Olympus product, service, reprocessing, and operational knowledge during initial training period.
• Complete designated online, customer service, mentorship, and educational ride along trainings.
• Gain competency in endoscope construction and anatomy, delivery of C/D/S in-services, and utilizing service contract tools/reports.
• Learn and implement repair service strategies within a discreet territory.
• Establish, develop, or maintain field contact with key customers, clinicians, researchers, and other decision makers.
• Provide operational core competence of processes, systems, technical and presentation skills to drive Olympus service business objectives.
• Strengthen the Olympus brand through building strong customer relationships.

Qualifications

• Proficient in providing distinctive customer service.
• Able to exceed customer satisfaction.
• Strong communication skills both written and verbal.
• Demonstrated decision making ability and resolution management.
• Perform under pressure and effectively communicate solutions to customers.
• Understanding of business policies and practices.
• Must be a self-starter requiring minimal supervision.
• Demonstrated ability to successfully multi-task.
• Work flexible hours.
• Able to travel with overnight stays via automobile or air.
• Have a valid driver’s license.
• After one year of employment, successfully pass the Certified Flexible Endoscope Reprocess (CFER) examination.
• Other certifications or requirements as set forth by management.
• Must be a self-starter and able to follow management direction.
• Independent work ethic and results attainment oriented.
• Task oriented requiring minimal supervision once initial training is completed.
• High level of personal organization.
• High level of customer interaction and customer service support.
• Excellent communication, presentation, and interpersonal skills (including public speaking).
• Technology literate (i.e., Microsoft Outlook, Excel, Word, PowerPoint, iPhone/iPad).

Requirements

• Associate degree and/or Surgical Technician certification/degree preferred, or enrollment in accredited program.
• Minimum of 1-3 years’ experience in a clinical setting in support of patient care and/or equipment support in endoscopy, hospital, OR ambulatory surgery or SPD environment preferred.
• Minimum of 1-3 years of field-based work experience in medical device support preferred.

Benefits

• Competitive salaries, annual bonus and 401(k) with company match.
• Comprehensive medical, dental, vision coverage effective on start date.
• 24/7 Employee Assistance Program.
• Free live and on-demand Wellbeing Programs.
• Generous Paid Vacation and Sick Time.
• Paid Parental Leave and Adoption Assistance.
• 12 Paid Holidays.
• On-Site Child Daycare, Café, Fitness Center.