[Hiring] Government Programs Care Manager Support Specialist II @Health Care Service Corporation

Role Description

This position is responsible for contacting members and community partners to support healthcare initiatives and activities including:

• Educational and quality campaigns
• Assistance in scheduling care manager and member appointments
• Performing ongoing functions related to member health-related social needs directly or via social service department and community-based organizations
• Responding to inquiries from members
• Supporting clinicians in the physical and behavioral health care management department with their provider and member activities
• Supporting relationships with community partners
• Working with community-based organizations
• Contributing to the design of community health outreach programs
• Field-based work commensurate with initiatives, health campaigns, and departmental function
• Managing low-risk members for health-related social needs, education, and basic member outreach screenings, assessments, and inquiries

Qualifications

• Bachelor Degree OR 1 year of college and 3 years of health, social service or community experience, OR 4 years' health, social services or community experience
• Knowledge of medical terminology
• Experience coordinating member related needs, providing assistance to members, and analyzing member needs
• PC proficiency including Microsoft Office applications
• Customer service skills
• Verbal and written communications skills including developing written correspondence to members and to other department personnel
• Coaching skills, including motivational interviewing, to educate members on medical and BH issues

Requirements

• Community Engagement
• Supporting Populations with health-related social needs
• Field-based care in the Rockford, Springfield & Southern Illinois area
• Sponsorship is not available

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives

Company Description

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.