[Hiring] Manager, Sales Strategy & Operations @DoorDash USA

Role Description

As the Manager of Sales Strategy & Operations for Sales Tooling, you will be the core DRI for DoorDash’s third-party (3P) technology ecosystem. You will play a pivotal role in executing against top company business objectives by owning the 3P portfolio of our centralized Sales tooling operation. Reporting to the Senior Manager of Sales Tooling, you will manage spend tracking and license optimization across the 3P budget, ensuring that every tool in our stack directly contributes to sales productivity and operational efficiency.

Strategic Ownership & Governance:

• Oversee the end-to-end strategy and execution of DoorDash’s 3P sales tooling portfolio.
• Act as a thought partner on “build vs. buy” decisions as it relates to our 3P vs 1P stack of sales tools.
• Operate and continuously improve the tooling governance process (intake, scoring, SLAs, and routing to Legal, Security, and Procurement) to eliminate redundant "shadow" procurement across lines of business.
• Run structured tool evaluations, make scale or sunset recommendations to the governance council, and execute approved procurement and decommissioning.

Cross-Functional Partnership:

• Gather and synthesize requirements from Sales teams to shape tool selection and feature asks.
• Partner with GTM Technology & Product to ensure all 3P solutions align with technical requirements and architectural standards.
• Work closely with Revenue Operations to measure and report on the sales productivity impact of all tooling investments.

Vendor & Lifecycle Management:

• Act as the main point of contact for 3P sales tooling partners, holding vendors accountable to roadmaps that resolve existing challenges and implement enhancements.
• Serve as the central DRI for tooling licensing, access management, and permissioning to accelerate decision-making and reduce operational friction.

Execution & Enablement:

• Partner with Enablement to drive adoption and best practices for 3P tools across sales teams, and track adoption and sentiment.
• Develop a centralized repository for tooling documentation and best practices to resolve current information silos.

You’re excited about this opportunity because you will be driving…

• Tooling Optimization: Drive the evaluate, renew, and retire decisions that move us toward fewer, better tools and a 1P-first stack where possible.
• Governance in Motion: Optimize and oversee tooling governance council cycles and decision calendar running, ensuring fiscal discipline and eliminating redundant "shadow" procurement.
• Cross-Functional Collaboration: Work closely with GTM Technology, Product, Sales Leadership, Revenue Operations, and the Sales Analytics AI pod to align technical requirements with business goals and productivity outcomes.
• Tooling Optimization and ROI: Analyze usage data and performance metrics to derive actionable insights, identifying trends and providing recommendations to evolve or decommission tools to maximize ROI.
• Sales Productivity Strategy: Collaborate with Sales leads across all lines of business to identify friction points and implement 3P or AI-enabled solutions that accelerate the sales cycle and improve rep efficiency.
• Vendor Roadmap Influence: Be the key point of contact for your 3P vendors, providing structured feedback and holding them accountable to committed roadmaps and SLAs.

Qualifications

• A bachelor's degree in Business, Economics, Engineering, or a related field.
• 6+ years in Sales Operations, GTM systems and tooling, or Sales Strategy, ideally supporting a sales tech stack; tech or marketplace experience preferred.
• Demonstrated success in leading cross-functional initiatives, hitting goals, and succeeding in a complex, fast-moving environment.
• Excellent analytical thinker who can deliver actionable recommendations from complex usage and productivity datasets; Salesforce and Excel experience required, SQL preferred.
• Proven explorer of AI tooling to drive efficiency; experience mapping complex operational workflows and architecting AI-enabled solutions.
• Expert communication and interpersonal skills, with the ability to manage multiple vendors and internal stakeholders simultaneously.
• Experience with the end-to-end lifecycle of sales tools—from process discovery and technical requirement gathering through to prototype, deployment, and global enablement.

Requirements

• Experience managing SaaS tools and vendor relationships, with exposure to renewals and contracts in partnership with Procurement and Legal.
• Ability to navigate large datasets to measure tooling adoption and business impact.
• Demonstrated experience in driving operational rigor and governance in a decentralized environment.
• Ability to translate high-level strategy into actionable project plans with strict attention to detail and efficiency.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.
• 11 paid holidays, disability and basic life insurance.
• Family-forming assistance and a mental health program.