[Hiring] Licensed Insurance Agent @When

Role Description

As a Licensed Insurance Agent, you will conduct needs assessments, present plan options, and discuss enrollment options across ACA Marketplace and Medicare product lines. Our call center will be staffed from 9am to 6pm CT, Monday through Friday.

• Handle inbound phone contacts from individuals navigating a loss-of-coverage Special Enrollment Period (SEP) or annual enrollment window.
• Conduct thorough needs assessments to determine eligibility for ACA Marketplace plans, Medicare Advantage, Medicare Supplement, or Part D coverage.
• Present and compare plan options clearly, ensuring the individual understands benefits, premiums, deductibles, and network considerations.
• Document all interactions and enrollment outcomes in the designated CRM platform.
• Meet or exceed individual service level, quality, and productivity metrics.
• Maintain active licensure in all required states throughout the engagement.
• Stay current on plan offerings, carrier guidelines, CMS regulations, and SEP eligibility rules.
• Collaborate with non-licensed support staff receiving warm transfers and handing off pre-qualified contacts.

Qualifications

• Active health insurance producer license in good standing (resident license required in one of these states: Iowa, Minnesota, Washington, Oregon, South Carolina, or Florida).
• Not currently captive with another insurance agency or carrier.
• Minimum 2 years experience selling individual health insurance, ACA Marketplace plans, or Medicare products.
• Demonstrated experience conducting enrollment conversations via phone.
• Strong working knowledge of ACA subsidy calculations, SEP qualifying events, and Medicare eligibility rules.
• Ability to work independently in a remote environment with minimal supervision.
• Reliable high-speed internet connection and a quiet, dedicated workspace.
• Proficiency with CRM tools and web-based enrollment platforms.

Preferred Qualifications

• Active licensure in multiple states.
• Experience in a high-volume inbound call center environment.
• AHIP Medicare certification (current year preferred).
• Bilingual (English/Spanish) a plus.

Company Description

When is the enterprise platform for guided health insurance decisions at every qualifying life event. Through When Choice, When Medicare, and When ICHRA, we combine an intelligent decision-support experience with licensed, non-commissioned agents so every person understands their real options and lands somewhere good. We have supported more than one million employees and managed over 204,000 qualifying events for Fortune 50 and Fortune 500 employers, reducing COBRA enrollment by up to 80% while improving the experience for the people leaving.