[Hiring] Key Account Manager @Establishment Labs

Role Description

The Key Account Manager's main objective is to promote sales of the company's product. This role will work closely with external business partners and internal stakeholders to provide effective customer service using knowledge of the company's products and services to ensure we meet customer needs.

• Maximizes sales and builds customer relationships to drive growth:
  • Sells implants and related products per the sales plan.
  • Segments customers and acts as the primary contact for customer support.
  • Aims to achieve sales targets, increase customer loyalty, and strengthen market presence.
• Ensures compliance with company procedures and industry regulations:
  • Adheres to internal processes and regulatory guidelines in all sales and customer interactions.
  • Maintains ethical standards and upholds company integrity.
• Provides in-depth product and market knowledge to customers:
  • Understands product features, benefits, market landscape, and competition.
  • Offers insights in the operating room when needed.
  • Effectively communicates product value and fosters trust through hands-on support.
• Supports brand development in alignment with global and local strategies:
  • Collaborates with Marketing and follows global marketing guidelines to enhance brand visibility locally.
  • Reinforces brand consistency and builds brand reputation in the local market.
• Coordinates with Supply Chain and Customer Care for smooth order processing:
  • Tracks pending orders, resolves discrepancies, and ensures timely delivery.
  • Manages special conditions with Customer Care to ensure customer satisfaction through accurate and timely order fulfillment.
• Provides field insights and strategic support to Territory Manager:
  • Reports on customer interactions, market trends, and field visits to inform territory strategy.
  • Contributes valuable insights for strategic planning and market positioning.
• Partners with customers to support their business growth and enhance loyalty:
  • Engages in long-term relationship building and offers solutions to meet customer needs.
  • Provides in-theatre support for procedures to drive mutual success and increase revenue.
  • Positions the company as a trusted partner.

Qualifications

• Bachelor’s Degree in Business, Marketing, Sales, or a related field.
• Native German speaker + Professional English use, both written and oral.
• Sales experience in breast implants, surgical implants, or aesthetics medicine industries is mandatory.
• Experience in OR is mandatory.
• Ability to work with CRM systems.
• Strong MS Office skills, particularly Excel for data analysis.
• Used to working with reports of field visits, segmentation, and sales force effectiveness KPIs.
• 3 - 5 years of experience in direct on-field clients and accounts management.
• Comfortable working in a fast-paced, multi-stakeholder environment.
• Flexible to travel.

Benefits

• Investment in talent and professional growth.
• Creation of an environment where every voice matters.

Company Description

Establishment Labs is changing the medical device, breast health, aesthetics, and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the world’s fastest-growing women’s health company.

• Femtech solutions are proudly produced at two MDSAP-certified, carbon neutral, LEED Gold certified, state-of-the-art manufacturing facilities in Costa Rica.
• Approved for sale in more than 85 countries.
• Traded on the NASDAQ stock exchange under the ticker symbol ESTA with a market cap of around $1.8 billion.