[Hiring] Junior Expansion Account Executive @Nextiva

Role Description

As an Junior Expansion Account Executive, you’ll drive revenue growth within Nextiva’s existing small business customer base. This is a high-velocity sales role where you’ll proactively reach out to customers, uncover opportunities, and deliver solutions by connecting customer challenges to the value of Nextiva's AI-Powered Platform. You’ll support US-based customers, with customer interactions and day-to-day work conducted in English.

How You’ll Make an Impact

• Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within Nextiva's existing small business customer base.
• Create Opportunities: Proactively engage customers through outbound calls, email, SMS, and other channels rather than waiting for leads.
• Understand the Customer's Business: Engage small business customers across a variety of industries, ask effective questions, uncover business challenges, and connect their needs to the right Nextiva solutions.
• Position Nextiva's AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve customer experience and business outcomes.
• Demonstrate Value: Deliver focused product demos and clearly explain how Nextiva’s solutions can help customers achieve better business outcomes.
• Move Quickly: Manage multiple opportunities and maintain consistent follow-up to keep a high-velocity sales cycle moving.
• Own Your Pipeline: Manage opportunities from outreach through close while maintaining accurate pipeline, activity, and forecasting information in Salesforce.
• Continuously Improve: Apply coaching, performance insights, and AI-enabled tools to continuously improve your customer conversations, productivity, results, and product knowledge.

What Success Looks Like

• You’re motivated by growth—both in the results you deliver and the career you’re building.
• You take ownership, follow through on commitments, and bring energy and resilience to a fast-paced sales environment.
• You’re coachable, curious, and willing to keep learning.

Successful Team Members

• Consistently meet or exceed expansion revenue targets.
• Are comfortable creating opportunities through proactive outbound outreach.
• Represent Nextiva professionally in customer conversations, including video meetings.
• Build rapport quickly, and confidently move customer conversations toward an outcome.
• Stay organized while managing multiple customer conversations and opportunities at once.
• Bring consistency and discipline to follow-up, keeping opportunities moving.
• Respond well to coaching and quickly put feedback into practice.
• Stay resilient, learn from setbacks, and maintain momentum in a performance-driven environment.
• Effectively incorporate AI tools into your workflows to improve speed, quality, customer experience, and outcomes.

What You'll Bring

• 2+ years' experience in a customer-facing role where you were directly accountable for revenue-related goals or targets, in a fast-paced environment.
• A demonstrated track record of meeting or exceeding those goals.
• Advanced English fluency, both spoken and written, with the ability to simplify complex and/or technical concepts.
• Comfort with frequent outbound customer conversations and proactive outreach.
• The ability to thrive in a high-velocity environment with short, fast sales cycles.
• A professional, customer-ready presence and communication style.
• Business curiosity and the ability to quickly understand different customers, industries, and business needs.
• Strong organization, follow-through, and attention to detail.
• Coachable, with demonstrated ability to apply feedback to improve performance.
• Self-motivated and resourceful, you take ownership of your work and take initiative to solve problems.
• Demonstrated curiosity about AI and technology; motivated to continuously learn, apply new tools, and build your sales and product knowledge.

Nice to Have

• Bachelor's degree in business or a related field.
• Exposure to SaaS, UCaaS, CCaaS, telecommunications, or other technology products.
• Familiarity with Salesforce or another CRM.
• Experience supporting US-based customers in a B2B environment.
• Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional setting.

Compensation & Growth

• Competitive base salary + uncapped commission.
• Opportunity to grow and advance your career with a company at the forefront of AI-powered customer experience.

Total Rewards

• Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage.
• Life Insurance (24 times your monthly salary).
• Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time.
• Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA).
• Employee Assistance Program and comprehensive wellness initiatives.
• Access to ongoing learning and development opportunities and career advancement.