[Hiring] Intake Specialist @Miami Family Law Group

Role Description

Miami Family Law Group, PLLC is a fast-growing, female-owned law firm seeking a high-energy, bilingual (English/Spanish), results-driven Intake Specialist to join our team!

We are looking for someone who is more than just a friendly voice on the phone. We need a confident communicator, exceptional relationship builder, and motivated sales professional who knows how to turn inquiries into consultations and consultations into retained clients.

Your role is to make an outstanding first impression, build trust, understand their needs, and confidently guide them toward taking the next step.

This position offers remote work opportunities; however, applicants must currently reside in the state of Florida to be considered.

If you're competitive, compassionate, organized, bilingual, and love exceeding goals, we want to meet you!

Qualifications

• Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
• Must currently reside in Florida, regardless of whether working remotely or in-office.
• Previous experience in sales, client intake, inside sales, or a high-volume customer service environment.
• Proven ability to convert leads, overcome objections, and close sales.
• Confidence discussing pricing, collecting payments, and asking for the sale.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple leads, prioritize follow-ups, and work efficiently in a fast-paced environment.
• Comfortable working with CRM software, phone systems, and performance metrics.
• Self-motivated, coachable, accountable, and results-oriented.
• Professional, dependable, and committed to delivering an outstanding client experience.
• Ability to maintain productivity, responsiveness, and confidentiality in a remote or office environment.

Requirements

• Lead Conversion: Respond promptly to inbound calls, website inquiries, referrals, and incoming leads with the goal of converting prospects into scheduled consultations and retained clients.
• Outbound Sales & Follow-Up: Proactively contact prospective clients, follow up with outstanding leads, and consistently nurture prospects through the sales pipeline.
• Client Intake: Conduct detailed intake conversations in both English and Spanish to understand potential clients' legal concerns, gather essential information, and identify appropriate next steps.
• Consultation Scheduling: Confidently explain consultation options, overcome objections, collect consultation fees, and schedule appointments.
• Retainer Conversion: Follow up with prospective clients after consultations, address questions regarding the retention process, and help secure signed agreements and initial payments.
• CRM Management: Accurately document all interactions, maintain organized client records, and ensure no lead falls through the cracks.
• Sales Performance: Meet and exceed daily, weekly, and monthly goals for outbound calls, consultation bookings, follow-up activity, and conversions.
• Client Experience: Deliver exceptional bilingual customer service while maintaining professionalism, empathy, urgency, and confidentiality.
• Team Collaboration: Work closely with attorneys, management, and the sales team to ensure a seamless transition from initial inquiry to client onboarding.

Benefits

• Annual Salary: $50,000–$65,000, based on qualifications, experience, and demonstrated sales ability.
• Opportunity to join a growing, performance-driven law firm where your contributions matter and your results are recognized.
• Professional development alongside an ambitious team.
• Remote opportunities available for qualified Florida residents.
• In-person work option at our Coconut Grove office in Miami.

Company Description

Miami Family Law Group, PLLC is an Equal Opportunity Employer.