[Hiring] Temporary Intake Specialist @Big Brothers Big Sisters Twin Cities

Role Description

The primary purpose of this position is to interview and assess volunteers, youth, and families for eligibility into the program; uphold documentation and data management standards; and ensure child safety standards are upheld. This position works a flexible schedule including evenings and weekends.

• Location: Remote, Must live in Minnesota
• Hiring Salary Range: $20- $22/Hour. Starting salary will depend on your skills and demonstrated readiness for the role.
• Hours/Day: 10-20 hours, primarily evenings with some potential for weekends. Flexible to your schedule and the needs of participants of the program.
• Job Type: Temporary Part Time, Non-Exempt
• Supervisor: Assistant Manager of Enrollment & Matching

Qualifications

• High school diploma or equivalent required.
• At least three years of experience in related positions including work with databases, ability to keyboard, operate a computer and proficiency in Microsoft Office applications.
• Experience in digital survey tools such as Surveymonkey or Google Forms preferred.
• Excellent customer service skills in dealing with internal and external constituents.
• Ability to work independently.
• Self-motivated with excellent time management and accountability skills.
• Ability to enter records and maintain information in computer databases.
• Ability to communicate effectively in written, telephone and in-person communications.
• Skill in time management and analyzing work processes and workflow.
• Excellent attention to detail, organization and task completion.
• Strong organizational skills, including the ability to prioritize and manage multiple deadlines.
• High degree of integrity, ethical decision making, and commitment to maintaining confidentiality.

Requirements

• Ensure all participants receive an in-depth program overview; including participant expectations and enrollment process next steps.
• Complete all necessary database entries according to agency standards.
• Write detailed and comprehensive volunteer and/or youth/family assessments based on participant interviews.
• Write detailed and comprehensive volunteer and youth/family assessments that include objective observations.
• Ensure a high-level of proficiency in applying child safety and risk management throughout all aspects of job function including acting as a mandated reporter.
• Make training and support recommendations for each participant to have a successful match relationship.
• Make a recommendation for participant’s acceptance into the program.
• Contribute to the mission and success of the agency.
• Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized.
• Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
• Stay informed about community needs, resources, and networks.
• Collaborate with others to achieve goals outlined in the annual business plan.
• Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.

Benefits

• This role does not include eligibility for health benefits, including medical, dental, and vision coverage.