[Hiring] Insurance Advisor, Sales & Service @Gallagher

Role Description

We are looking for a client-centric Insurance Advisor to join our growing team. This is a fantastic opportunity for a growth & service-oriented professional who holds themselves to the highest standards and aligns their success with that of the customer.

Hours: The APOLLO Agency operates from 9am-7pm EST, Monday - Friday. Advisors will be required to work shifts within those time frames.

Note: No cold calling or prospecting required.

Responsibilities

• Assist prospective insurance clients provided to you by APOLLO.
• Assess the needs of potential clients to advise on coverage requirements.
• Engaging contact with prospective clients to convert requests for insurance into customers.
• Offer continuous support from information gathering, quote, and to bind to deliver a seamless client experience in a timely manner.
• Recommend operational improvements in our processes to help further improve overall customer experience.
• Provide feedback and insights to enhance product offerings over time.
• Servicing APOLLO’s book of business and providing top-notch customer service through various channels of communication (live-chat, email, phone).
• Ensure clients fully understand policy coverage and exclusions through clear and concise communication.
• Maintain current customer base by delivering exceptional service with a strong sense of ownership.
• Reporting new claims and leading clients through claims process from a place of empathy.
• Demonstrate a thorough understanding of the suite of APOLLO products and help clients with any questions, policy changes, and inquiries.
• Other duties as assigned.

Qualifications

• 1+ years of experience in a Broker/Advisor role.
• RIBO License required.
• Experience with personal lines insurance products and claims process.
• Passion for Sales & Customer Service.
• Excellent written and verbal communication skills.
• Attention for detail and demonstrated flexibility in managing multiple clients at a time.
• Independent, Self-Motivated, Ambitious and Competitive individual able to thrive in a fast-paced environment.

Requirements

• Integrity - You do what you say you’ll do, own it if you can’t, and achieve greatness by working with a high moral standard.
• Candor - You are open to ideas and are objective in your thinking.
• Adventure - You are passionately curious, constantly seeking the unknown and pushing the boundaries of what is possible.
• Desire - You want things to be better for our clients, suppliers, investors, co-workers, family, community, and ourselves - because excellence matters.
• Courage - You are not held back by fear. You will explore any idea and take on any challenge in pursuit of great opportunity.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.

Company Description

APOLLO Insurance Agency Ltd. and APOLLO Insurance Solutions Ltd. are subsidiaries of Arthur J. Gallagher Canada Limited. APOLLO is Canada’s leading insurtech, providing Canadians with comprehensive and cost-effective tenant and small business insurance. Our platform launched in 2019 and has since become a major player in the Canadian fintech landscape.

We are a team of empowered and motivated individuals committed to building a great company at the forefront of disrupting a $5 trillion dollar global industry.

We’re humbled to have won multiple awards and recognition including:

• Insurance Business Canada’s 5-Star MGA 2025
• Prestige Awards Insurance Provider of the Year 2025
• Proptech30 2025
• Insurance Business Canada’s 5-Star Claims 2024
• Insurance Business Canada’s Top Insurance Employer 2022 & 2021
• Digital Innovator of the Year 2022
• Insurance-Canada.ca’s 2021 Technology Award
• LinkedIn’s Top Startups 2021